07-11-2012 05:07 PM
For the past few days I have had problems with adware on my laptop and it is being very stubborn to remove.
The adware has primarily been posting pop up ads on Youtube and Facebook - I haven't noticed any other problems and the computer has not been running unusually slow. I have done a complete scan with Norton 360 (nothing detected) and also SuperAntiSpyware. On the second program 165 items (all Adware Tracking Cookies) were detected and quarantined - I then went into Manage Quarantine and deleted all these items. I restarted the computer thinking this would resolve the issue but it hasn't - I'm still seeing these irritating ads.
If anyone knows how to get this to go away help would be much appreciated.
07-11-2012 09:58 PM - edited 07-11-2012 10:00 PM
ANY other user other than the thread starter is not to use any instructions, scripts or proceedures, The work though in cleaning a system is individual and only for that system due to a number of factors.
Please do not run any tools unless instructed to do so.
4. Cleanup (including system as a whole)
Please read every post completely before doing anything.
Download OTL http://www.bleepingcomputer.com/download/otl/
Disable Norton for say 30 minutes
Click the Scan All Users checkbox.
Change file age to 90 days
An OTL.txt and extras.txt will be created.