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Newbie
KHorvath
Posts: 1
Registered: ‎07-11-2012

Adware removal help

For the past few days I have had problems with adware on my laptop and it is being very stubborn to remove. 

 

The adware has primarily been posting pop up ads on Youtube and Facebook - I haven't noticed any other problems and the computer has not been running unusually slow.  I have done a complete scan with Norton 360 (nothing detected) and also SuperAntiSpyware.  On the second program 165 items (all Adware Tracking Cookies) were detected and quarantined - I then went into Manage Quarantine and deleted all these items.  I restarted the computer thinking this would resolve the issue but it hasn't - I'm still seeing these irritating ads. 

 

If anyone knows how to get this to go away help would be much appreciated. 

 

K

Bot Obliterator
Quads
Posts: 16,540
Registered: ‎07-21-2008

Re: Adware removal help

[ Edited ]

ANY other user other than the thread starter is not to use any instructions, scripts or proceedures,  The work though in cleaning a system is individual and only for that system due to a number of factors.

 


 

Please do not run any tools unless instructed to do so. 

  • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Do as the instructions ask nothing extra or run things twice
  • If I ask a Question just answer it, don't run anything unless it states.
  • Major steps used:

1. Find

2. Break

3. Destroy

4. Cleanup  (including system as a whole)

 

Please read every post completely before doing anything. 

  • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.

 

  • Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forum, (sometimes :smileylol:)

  • Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.

 

Download OTL http://www.bleepingcomputer.com/download/otl/

 

Disable Norton for say 30 minutes

 

Start OTL,  

Click the Scan All Users checkbox.

Change file age to 90 days

 

Press the 

 

 

An OTL.txt  and extras.txt will be created.

 

Quads

 

Quads