11-22-2011 08:50 AM
I don't understand why the PC is giving me this message. I cancel it and everything works OK except when I shut down the PC and then it says the program is not responding. I then have to end that program and then the PC shuts down.
11-22-2011 09:07 AM
To get you the best advice, would you give us some more information about your system:
What version of Windows are you using including Service Packs and whether 32 bit or 64 bit as well as the Version ID of the Norton product that you are using -- Support / About is where that is, in the format of nn.nn.nn.nnn where n is a number.
Are you doing any special operation when you get that error message? Please give some background.
Do you hve more than one hard drive in your computer? If so does it have another operating system on it (or did it?) ie is your PC set up to boot to be able to more than one operating system?
Please also say what internet browser you are using -- name and version number ...
11-22-2011 01:51 PM
My PC is running Windows XP Professional, service pack 3 32 bit. Norton 360 Premier Edition version 220.127.116.11. Only one HDD in the computer. Web browser is IE7.0.5730.13
11-22-2011 02:05 PM
It seems like a virus issue to me. Did you try running a full system scan with your Norton 360 5.0, see if that helps.
You may also consider running Norton Power Eraser a free utility to remove mawares from your computer.
This is the link to download Norton Power Eraser : http://security.symantec.com/nbrt/npe.aspx?
Let me know if you need more help
11-22-2011 02:28 PM
I ran a full system scan (again) then downloaded Norton Power Eraser and ran it. No results. All the full system scan found was 18 tracking cookies which it fixed.
11-22-2011 02:52 PM
Do you or did you ever have any Corel products installed on the PC?
I ask because a google on your error message does produce one reference to it (apart from a link to your query here) in a Geeks to Go forum. It isn't conclusive but it does go on with some troubleshooting steps including checking what is listed in your Startup folder (msconfig will show you)
11-22-2011 03:54 PM
I did have Corel Photoshop loaded on this PC but don't use it any longer. I also saw when I try to shut down the PC the file that is not responding is "ssmmgr.exe". I have to choose end now and then the PC shuts down.
11-22-2011 05:08 PM
If the Corel is still installed I'd uninstall it using the free Revo Uninstaller in Mode 4 which really scours the disk for bits and pieces but if you have uninstalled it that's more difficult.
ssmmgr.exe is apoparently a Samsung printer monitor file .... Do you still have a Samsung printer?
11-23-2011 03:02 AM
Yes I figured out the ssmmgr.exe was a Samsung printer file late yesterday. I got the PC to fire up without asking for the system32.exe file and now am about to tackle the one for the Samsung printer when I shut down. Thanks for your help, the original issue is resolved.