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Regular Contributor
Bhavik
Posts: 42
Registered: ‎05-14-2009
Accepted Solution

Allow a Program/File [HELP]

Hey there is this File that i'd like to let into my PC, but norton picks it up as a trojan and deletes it, but i trust this file and i want it to not delete, is there a way i can let it pass through norton and not delete, apart from Disabling the anti-virus for the time i use it?

 

thanks, Bhavik ;)

dbrisendine
Posts: 5,584
Kudos: 1,294
Solutions: 263
Registered: ‎10-06-2008

Re: Allow a Program/File [HELP]

If Auto Protect or regular scanning deletes the file you can add it to the exclusions for each process.  Under Setting > AntiVirus > Scans and Risks > Scan Exclusions.  Select ADD to add the file to each exclusion and try again.

 

If SONAR deletes the file, then to add this to SONAR's exclusions, you have to let SONAR delete / quarantine the file.  When you go to quarantine to restore the file, check the ADD to Exclusions also.  This is the only way to add an exclusion to SONAR scanning.

Win7 x32 SP1
Regular Contributor
Bhavik
Posts: 42
Registered: ‎05-14-2009

Re: Allow a Program/File [HELP]

Wow, very quick reply and awesome advice, thanks i think it worked.

 

Thanks again 

Regular Contributor
Bhavik
Posts: 42
Registered: ‎05-14-2009

Re: Allow a Program/File [HELP]

Aah wait, it deleted it, :(

I clickded restore but then i dont see no Add expection :O?

dbrisendine
Posts: 5,584
Kudos: 1,294
Solutions: 263
Registered: ‎10-06-2008

Re: Allow a Program/File [HELP]

What deleted the file?  What Process?  Auto Protect?  Is it shown as a High Risk threat?  You will have to manually add this in as an exclusion.  If this is a High Risk you have no choice in what Norton does; it deletes the file in question.
Win7 x32 SP1
Regular Contributor
Bhavik
Posts: 42
Registered: ‎05-14-2009

Re: Allow a Program/File [HELP]

Oh, i guess i can disable the anti virus, and then extract the files and after i've used enable it, let it delete and repeat process every time i use :)