Norton 360

[pgus13]

I have 2 laptops with 360 installed with and my renewal date is in about a month. Why is my license expired on one and not the other??

[pgus13]

For some reason, I also can't open 360 by clicking on my desktop link or the status bar. I did boot into safe mode and ran 360 and other than a few cookies, didn't find any problems.

[pgus13]

Now it even says my identity safe is expired too!

[SendOfJive Norton Fighter]

Hi pgus13,

On the machine that shows the product subscription as expired, try the following:

Forcing Norton 360 to synchronize with the Symantec server

[pgus13]

Thanks, but part of the problem is I can click on the desktop icon but nothing opens to even try your solution. I have about a month left in my current subscription so that should NOT be the problem!!

[dickevans Super RootKit Eradicator]

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pgus13 wrote:

Thanks, but part of the problem is I can click on the desktop icon but nothing opens to even try your solution. I have about a month left in my current subscription so that should NOT be the problem!!

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Hi, are there any other indications of problems or error messages being displayed? The Norton Remove and Reinstall Tool is available if it comes to that. It's here: 

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20110217171332EN

Keep us in the loop

[pgus13]

I downloaded it earlier and gave me error 3040,40028. I was going to try and uninstall and then reinstall with the downloaded file from last download and am afraid if I uninstall, I won't be able to use the laptop online anymore......

[dickevans Super RootKit Eradicator]

 

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pgus13 wrote:

I downloaded it earlier and gave me error 3040,40028. I was going to try and uninstall and then reinstall with the downloaded file from last download and am afraid if I uninstall, I won't be able to use the laptop online anymore......

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Hi,

Have you run any full scans lately? You can download v5 from here: http://www.norton.com/n360s_5/

The recommended solution is to use the removal tool to eliminate all traces of the program so that you can do a clean install.

Use the file you get from the link I posted. It should be almost up to date so your won't have to run live update and reboot too many times.

We'll be here when you need us.

[pgus13]

I will try the removal tool in "safe mode" because nothing with Nortons even opens or remotely functional.

I do have the version 5 on my other laptop and should be able to transfer it via memory stick!

Thanks!