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Newbie
JonathanMcC
Posts: 2
Registered: ‎11-24-2011

Attention Required, nothing happens

360 has detected some torjans that need to be removed. When i click okay to fix it says "working" for a fraction of a second then says not attempted.

 

Trojan.Paccyn!inf is what its called.

 

Help!

Symantec Employee
HarryP
Posts: 737
Registered: ‎07-23-2010

Re: Attention Required, nothing happens

Hi Jonathan,

 

Welcome to Norton Community!

 

Please restart the computer in Safe Mode, and then run a full system scan with Norton 360. Check if it detects and removes the threats. If the problem persists, try the Norton Power Eraser:

http://www.norton.com/npe

 

Thanks,

HarryP