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Visitor
missk2u
Posts: 7
Registered: ‎09-24-2011

Auto- Protect won't turn on

[ Edited ]

I previously had Norton 360  (v.5 or6?  purchased last October) installed on my 2006 WinXP  computer with no problem. Subscribtion expired so I just bought the new Norton 360 Standard thinking that I could use product key to renew subscription. When I realized that it would not let me renew since it was considered different program. I contacted Norton via online chat and allowed the tech to remotely remove old Norton via add/ remove panel and then Install new Norton 360.  All seemed to be OK,  ran live update, full scans etc.  Nothing detected. As usual.

 

Then a couple of days later while shutting the  computer down, ccvsvhst.exe hangs and won't close properly, widows shuts down. Upon restart, Nortorn Starts, but tparts of the program aren't on such as  Auto- Protect, Anti  spyware, and  Email scanning (which is OK since I turn those options off myself anyhow sice I dont use Outlook).  Clicking "Fix Now" turned them on and all was back to normal even after several shut downs and start ups of computer.

 

Today the ccsvchst.exe hangs at shutdown, window eventually  shuts down and on restart it  Auto Protect  and Antispyware arent on.... Intrusion Prevention (which is the firewall , right) is still running. I can run Live UPdate and get definitions .  BUT, it cant auto fix the problems, I cant turn them on via the setting and have the changes apply.  

 

While trying to let Norton fix the problem Norton screen popped up stating something about it detected and error and started to check installtion files, then stated that it couldn't auto fixe and gave the  error code 3048, 3 .  This only happened once though.

So , as of Now Norton will start but Auto Protect, Antispyware and other parts will not turn "on" and all of this occured after the new install of Norton 360  when the ccsvchst.exe would hang at shutdown.

 

So, what do I need to do now besides to start backing up my files manually :)

 

Does this problem have something to do with my computer or the installation?

 

Do I need to reinstall?  What is the best way to do this? I have seen I few but don't know which to do at this point.

 

 

Tried using the online support early this AM but got a message thata stated that they were not available for chat support at that time , even though it says 24 hr 

 

Any advice appreciated. Thanks in advanced.

yank
Posts: 9,338
Kudos: 2,049
Solutions: 468
Registered: ‎12-02-2009

Re: Auto- Protect won't turn on

Hi missk2u,

 

I would suggest you run the Norton Remove and Reinstall Tool located here:

 

https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?ct=us&lg=en&product=home&pvid=...

 

Please let us know if this helps.

Visitor
missk2u
Posts: 7
Registered: ‎09-24-2011

Re: Auto- Protect won't turn on

I did the remove and reinstall thing and program froze, then rebooted computer and ran live updates and all seemed to be working until the second time I shut down my Win Xp computer and  ccsvchst.exe hund and had to ended manually.  Again when I restarted the computer the Auto protect would not enable. Auto fix does not help.   

 

Reading the posts I have seen A LOT of other users having similar problems with various results and solutions.   Any suggestions?

 

I will attempt yet another remove and reinstall later tonight.  Which may work until I shut down my computer!

 

Is there anyway to go back to last years version of  360 and use my product key ?

 

I have always used Norton products on the computer and have never had this kind of problem before!  I am  beginning to be sorry that I purchased another year from them.

 

Thanks for any help.

yank
Posts: 9,338
Kudos: 2,049
Solutions: 468
Registered: ‎12-02-2009

Re: Auto- Protect won't turn on

[ Edited ]

Hi missk2u,

 If you try the R & RT again and it fails to correct the problems please follow the instructions above as this would be the next step in troubleshooting.

 

https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?ct=us&entsrc=redirect_pubweb&l...

 

Please keep us posted.

Visitor
missk2u
Posts: 7
Registered: ‎09-24-2011

Re: Auto- Protect won't turn on

Thanks will try  that if the NrR   does not work this second time.  I didnt see instructions on what to do after using the Norton Removal tool.  Do I need to download another copy of 360?  Is it the one found in my norton account or do I use the 360 disk that came in the box?

 

Thanks for quick reply.

yank
Posts: 9,338
Kudos: 2,049
Solutions: 468
Registered: ‎12-02-2009

Re: Auto- Protect won't turn on


missk2u wrote:

Thanks will try  that if the NrR   does not work this second time.  I didnt see instructions on what to do after using the Norton Removal tool.  Do I need to download another copy of 360?  Is it the one found in my norton account or do I use the 360 disk that came in the box?

 

Thanks for quick reply.


Hi missk2u,

If you use ID Safe, please log in and  Export your data to a safe location prior to doing anything else, as a precautionary measure.

 

If you have to run the Norton Removal Tool, you can go to your Norton Account and use the Yellow download button to start the reinstall of N 360.

 

Just to verify, please open N 360, SUpport > About and tell us the version number of your current install.