11-29-2012 07:00 PM
Solved! Go to Solution.
11-29-2012 07:40 PM
Be sure you have run LiveUpdate manually a few times, rebooting as necessary, until no updates are available.
Then try clicking on Support - Get Support to run Autofix to check your installation and fix what it finds.
What operating system and service pack are you using?
Do you now or have you ever had another security program on your computer? If so, you will have to remove it with the removal tool for that program.
11-29-2012 08:49 PM
11-29-2012 09:50 PM
11-30-2012 06:34 AM
11-30-2012 09:14 AM
How did you reinstall your 360? If you did not use the Norton Removal Tool, there may be some settings and files that were not removed and could be conflicting with your current product.
I would suggest reinstalling the V6 (2012) version of 360, then you can upgrade when you want.
Download the Norton Removal Tool from here www.norton.com/nrt
Download the appropriate version of your N360 Standard edition from www.norton.com/n360s_6 or Premier edition from www.norton.com/n360p_6
If you use Identity Safe, backup/export your data. Use the CSV format for compatability.
Uninstall your Norton product with Windows control panel.
Run the Norton Removal Tool.
Run the N360 installer.
Go into Settings - Updates, and turn off the option for Automatic Download of New Version. This will ensure you do not get upgraded to the 2013 version until you are ready.
Run LiveUpdate manually a few times, rebooting as necessary, until no updates are available.
Try to log into your Identity Safe. If it works you are done. If not, Import your Identity Safe data.
Test your system to see how it responds.
11-30-2012 12:50 PM
12-01-2012 05:45 AM