12-29-2010 02:30 PM
I have been getting several BSOD's related to EX64.SYS which is located in the VirusDefs folder.
I am using Windows 7 x64 Ultimate. This started on the 17th, stopped for a bit and then happened again twice early this morning.
Anyone have any ideas?
01-06-2011 05:10 AM
Please provide us the information that the blue screen error message gives you. The structure of the error message includes two or more of the following items:
This will help to find out the exact reason for the blue screen in your computer. To find out if you have any threats, you can try creating Norton Bootable Recovery tool in CD, and use it:
You can also try to run Norton Power Eraser tool:
Check if it detects any threats and if it does, please provide us the filename and other details. Don't fix any files now, you can fix those after getting confirmation in this thread.