BSOD's from 360 v2.0

jdough4 · ‎11-10-2008

I installed 360 v2.0 on my system on Thur after removing my old AV (Defender Pro). Install went smooth, 360 updated, did a full scan and found 1 tracking cookie but no viruses. So, I thougth life was good.

I left the computer running and came back to BSOD. Reboot computer gets anywhere from about 2 seconds after XP loads to 30 mins later and BSOD again!! Boot into safe mode (no crash there), back to regular mode get BSOD.

Hmm.. I think maybe its my HD. Nope check disk and Western Digitals checks say its good.

Maybe my ram? Hmm..memtest says its fine but whatever. I have 4 gig and start taking sticks out and running 1 gig at a time. BSOD's on all. I think its unlikely that all 4 would be bad.

So I think - the only thing I've done to my system lately is put on 360. I uninstall 360 - problem solved!!! No more BSOD!! Its been running for 2 days without 360 and uninstalling it caused the BSOD's to stop.

Now as for the actual BSOD.

It was a stop 0x(lots of 0's)8e, 0C0(lots of 0's)5, 0x8054B51A, 0XAA3FB94 was the info I copied down.

No error message up top (Like IRQ_Less_than.., etc) and that was odd. Also no file info at the bottom such as xxxxx.sys. Just the stop code was all the BOSD gave.

However, since it only started when I installed 360 and stopped when uninstalled it - I'm lead to think it was 360.

What's the deal with that? I went to a free AV for now. It's probably not as good protection as 360. However it has one great plus - it doesn't crash my system every few mins.

huwyngr · ‎04-13-2008

One thing that might trigger N360 -- or any other program -- could be remnants from the other security program you removed.

How did you remove it?

Did you check whether the source of the program had a clean up tool to really really get rid of the program (Norton ans one called Norton Removal Tool <g>)

Would you tell us what version of Windows you have including Service Pack updates and what browser you use?

Hugh

jdough4 · ‎11-10-2008

My old AV was DefenderPro. I used the unintsall that came with it. Then ran the Eusing Reg cleaner to get rid of any unused reg entries it left hanging out.

I'm running WinXp - SP3. I use IE for the browser.

Nvidia graphics card - I have the latest non-beta drivers for it.

The weird thing about the BSOD - most of the time when it happened it would happen when I wasn't doing anything. Often it would happen shortly after windows loaded but before I could do anything. Just with windows loaded and nothing else (no browser open, computer just sitting, me not touching the keyboard) it would BOSD. Like I said, anywhere from right after windows loaded to 30 or so mins after.

Not a single issue since unistalling 360. Left the computer running all night last night and all day today. Over 24 hrs straight now. No issues. Whatever it was getting rid of 360 fixed it. I'd like to use 360. Otherwise I'm basically out $70. But, I can't use it if its going to keep crashing my PC every few mins.

huwyngr · ‎04-13-2008

Since you day "graphics card" I assume it is not a notebook -- they are increasingly prone to heat induced crashes even when they are sitting there doing nothing.

I did a Google on the last two error codes -- together the only reference was here. For the first -- No references. For the second here plus a few others (one to PCTools -- is any part of that in N360 I wonder) including chinese ....

I am positive it is not inherent in N360 on any scheme but I can't suggest how to troubleshoot it. Hang on for a while to see if anyone can help.

When did you buy it? Norton have a 60 day warranty period during which you can get your money back but it would be nice to fix the problem you have.

Hugh

reese_anschultz · ‎04-08-2008

jdough4, it looks like you might be encounter the issue that is described in the Microsoft Knowledge Base article 930916. You may wish to get that hotfix, although I would expect that fix to already be in SP3.

Reese Anschultz
Senior Software Quality Assurance Manager, Symantec Corporation

huwyngr · ‎04-13-2008

When I run into one of those KB articles with a hotfix and it gives the file versions numbers to expect after correcting the fault I usually go and check those files to see what I actually have.

FWIW

Hugh

jdough4 · ‎11-10-2008

huwyngr - Yup, its a desktop. Overall system temp usually runs somewhere around 100F. So, I'm thinking that should be ok. I've not noticed it getting any hotter. Its been on all day right now (no problems) and its sitting at 100F according to the hw monitor info.

Reese - Thanks - I'll give that a try, then reinstall 360 and see what happens. Will let you know how it goes.