Norton 360

[danohall]

Been experiencing random BSOD's and noticed it's happened since installing version 6.  Used a program called WhoCrashed and it is identifying ccsetx64.sys as causing the crashes.  It points to this being a Symantec file.

Is anybody else experiencing this or is it a known issue?

Thanks,

Dan

[HarryP]

You need to get the information that the blue screen error message gives you. The structure of the error message includes two or more of the following items:

• A STOP message with a set of numbers, such as 0x0000001E (0xc0000006, 0xA011C102, 0x00000000, 0xA011C102)
• A specific error, such as IQRL_NOT_LESS_OR_EQUAL
• The name of the file that is involved with the problem, such as Symevnt.sys

This will help to find out the exact reason for the blue screen in your computer. Do you have any other security products installed in your computer?

Thanks,

HarryP

[danohall]

Harry,

Below is the information from one of the BSOD's from this afternoon.Interpreting them is beyond my knowledge so I'd appreciate anybody's insight.

STOP:  0x00000050  (0xFFFFF880218AFE8F, 0x0000000000000008, OXFFFFF880218AFE8F, 0x0000000000000002)

I have Malwarebytes and the Windows Defender but both are not active unless I start them.  I have all the auto scan features turned off of those 2 programs.

Dan

[HarryP]

Please try creating a Norton Bootable Recovery Tool from any other computer:

http://www.norton.com/nbrt

Then boot your computer using recovery tool & run a scan. You may also try a Rootkit scan using Norton Power Eraser:

http://www.norton.com/npe

This is to make sure that your computer is safe from threats.

Thanks,

HarryP

[danohall]

Uninstalled V6 and went back to V5 for a couple of weeks.  Reinstalled V6 a few days ago and everything seems to be working again.