Norton 360

[flowers99]

Hi,

I am new to this & use Norton online backup.  My question is, if my computer fails, how do I access Norton to restore my files if I don't have a working computer?

[Andmike]

Hi flowers99.

Welcome to the Community.

The simple answer is that you get your computer working again, or get a new computer, and then you reinstall your files on to that from your backup.

How you get your computer working again will depend on why it fails.  You may also want to restore files to a working computer if some have been deleted or changed for some reason.

Does that help?

[flowers99]

Thank you Andmike.  Don't know why I didn't think of that.  Guess I thought that I needed the backed up files to get my computer working again.  Don't suppose the backed up files include the basic Windows Vista program etc, just the stuff that I put on my computer.  That makes sense now. 

[dickevans Super RootKit Eradicator]

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flowers99 wrote:

Thank you Andmike.  Don't know why I didn't think of that.  Guess I thought that I needed the backed up files to get my computer working again.  Don't suppose the backed up files include the basic Windows Vista program etc, just the stuff that I put on my computer.  That makes sense now. 

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Hi,

Even if the normal backup did contain the operating system program files you would still have a problem. Backup is not designed to install files, it just copies them. The operating system requires that its file be installed. There are ways to do this and you can get help here on how to prepare yourself and your system for such an event.

We'll be here when you need us

[flowers99]

Thanks Dick.....You're a champion!