Norton 360

[treeman6748]

When I try to back up to my C drive or external drive, it tells me there is an internal error.  Is this an internet explorer problem?

[Sagar_S]

Hi, May I know Which product you have and its version.You can find this going to the Support menu in the main UI -> About Box.

Since how long you have this issue?

Have done a full system scan with the latest virus Defs recently ?

Which version of OS do you have ? Is it Win XP,Win 7,Vista with what Sevice Pack in the computer?

Regards,

Sagar

[treeman6748]

I have the latest version of Norton 360 Premier Edition. 

I think I have had this issue since I renewed my subscription about a month ago.

I have Vista and no, I have not run a full system scan.  I will do that now and let you know the results.

[treeman6748]

I ran the full scan and I still have the same problem.

treeman6748

[Sagar_S]

Hi ,

Can you post the exact Screenshot here to see the message?

Regards,

Sagar

[treeman6748]

Good Morning,  Sorry I don't know how to post the screen shot.

[Preetha_G Moderator]

Hi treeman6748,

This link contains information on how to add screenshots to your posts. 

Hope this will be helpful for you.

Preetha DG
Norton Forums Administrator
Symantec Corporation