Norton 360

[Liz41533]

I've recently become infected with some sort of backdoor trojan that my newly updated Norton 360 doesn't detect.  I've tried numerous other anti-virus/anti-malware programs and everything comes back clean.  However, my problems persist!  My computer does not run slowly; in fact, the ONLY clue that there's something wrong at all is that each time someone new emails me, an "automatic repsonse" email is immediately generated and sent to their address (see below).  Looking through my Sent Email, I see emails that were sent from my address to people I do not know, of all hours of the day/night, even when I am not using my computer.

I have a cable Internet connection and am running Windows XP.  Because all my scans keep coming back clean, I don't know what the threat is called and cannot even Google removal tips.  I use the infected computer for business, so the spam emails are definitely not wanted.

Please let me know if you have any tips at removal!

Here's what the automatic response emails say (please note: I have deleted the From/To fields).  Has anyone seen this?  Can you help???

Re: Test (Automatic Response)‏

From:	my email address
	You may not know this sender.Mark as safe|Mark as junk
Sent:	Thu 6/24/10 2:57 PM
To:	whoever emails me

http://JimmyThierry4414.servepics.com

[SendOfJive Norton Fighter]

Hi Liz41533,

What email program are you using? 

[floplot Norton Fighter]

Hello Liz41533

The first thing I would do is change your password on your email  account.. Is your program web based or something like Outlook Express?

[Liz41533]

I'm using AOL (I know, I know...). 

[SendOfJive Norton Fighter]

If you are seeing this suspicious activity in your web-based AOL account it is possible that your account was compromised and you should change your password, as floplot suggests.  You should also follow the recommendations given in the following article to prevent a recurrence:

http://ask-leo.com/is_changing_my_password_enough.html

[floplot Norton Fighter]

Hello Liz41533

Here is a link from AOL support which may help you also.

http://help.aol.com/help/microsites/search.do?cmd=displayKC&docType=kc&externalId=10243&sliceId=1&do...

[Liz41533]

I was able to track down the IP address from one of the spam emails I've apparently been sending out  to a dial-up user in Kansas.  I don't really know the next step but...changing my password was the first thing I did after realzing this, although the emails are still sent.  This is also what makes me think it's some kind of virus instead of just a hacker.