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layesj
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layesj
Posts: 3
Registered: ‎08-30-2011

Backup Error message: I should have extra GB available but told I'm not - WHY?

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‎08-30-2011 08:30 AM - edited ‎08-30-2011 08:32 AM

Hello there,

 

I should have 24GB unused online storage for my back, yet I'm receiving an error message that I have too little storage available and need to purchase additional GB.

 

I currently have 65GB online storage for back-up; I have selected folders that amount for, as shown in preview, for 41GB; yet, when I want to run the back-up, I'm getting a message that I'm using 68GB and need to purchase more.

 

Where does the additional 27GB come from?

Appreciate any help (the virtual support-bot 'Nathan' is absolutely useless and a waste of time). - thank you in advance.

 

JJ

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