Norton 360

[dkuglin]

Is it true that I cannot access my online backup from my dead laptop on another computer?

I feel so misled on this product. 

Can I get access to my backup from another PC on my account?  I have 3 computers on one account.

[btester92]

I'm pretty sure you can only access your backup from the comptuer you used to make the backup, since the server stores your information by the "Computer Name" that you used when you setup the online backup. If you change your computer name on the new computers to the same one as the old computers, you may be able to restore from the online backup. Also, the online backup isn't meant for backing up your entire system, so it's not a backup solution you'll want to turn to should your computer die on you. For that, you want something that will create an image of your hard drive, like Norton Ghost.

[dkuglin]

I didn't use the online backup to backup my whole system.  I only backed up documents that I couldn't lose like financial, legal and medical records and Word & Excel docs, etc.

Perhaps I don't understand the definition of the word - backup? 

[Stu]

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btester92 wrote:
I'm pretty sure you can only access your backup from the comptuer you used to make the backup, since the server stores your information by the "Computer Name" that you used when you setup the online backup. If you change your computer name on the new computers to the same one as the old computers, you may be able to restore from the online backup. Also, the online backup isn't meant for backing up your entire system, so it's not a backup solution you'll want to turn to should your computer die on you. For that, you want something that will create an image of your hard drive, like Norton Ghost.

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I believe this is the case indeed.

Although it would be very handy to get access from another PC as well

[Tony_Weiss Administrator]

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dkuglin wrote:

Is it true that I cannot access my online backup from my dead laptop on another computer?

I feel so misled on this product. 

Can I get access to my backup from another PC on my account?  I have 3 computers on one account.

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It is possible to access and restore online backup files between computers with Norton 360 2.0, provided that you use the same Norton Account that was used when the backup was created. Be sure to login to your Norton Account when using Norton 360 2.0, and you can access the previous backups. Was this backup on the dead laptop created with Norton 360 1.0 or 2.0? Which product do you have installed now?

[janneman]

I don't know if this is the right place for enhancement requests, but as things stand, viewing the files that you backed is not very convenient. You only get a small, fixed-size window to view the files. You can't simply ask show me what's there, you can only search for files or folders that you specify. There is no wildcard support. And you get a flat list rather than a tree structure.

What I would like to see is a resizable window with a tree structure, at the root of which you have computer names.

[Matt_Boucher]

First off as Tony points out above, you can indeed access your online files from a different computer as long as it's the same Norton account. When you click restore, on the "Restore Now" window click the "Change" button on the "Restore From" bar. This will show you the locations you can restore from, click "Secure online storage", from there you should see the different backup sets from each computer attached to that account.

Norton 360 v2.0 does have wildcard support and also has the tree structure for the listing of files. To use a wildcard for searching you would just type "test*" where the "*" represents the unknown part of the file / folders you are looking for.

Hope this answers your questions.

Message Edited by Matt_Boucher on 05-12-2008 01:01 PM

[janneman]

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Matt_boucher wrote:

you can indeed access your online files from a different computer as long as it's the same Norton account. When you click restore, on the "Restore Now" window click the "Change" button on the "Restore From" bar. This will show you the locations you can restore from, click "Secure online storage", from there you should see the different backup sets from each computer attached to that account.

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I have several computers attached to the same account but the above doesn't work for me. I can only see the files backed up from the local computer. I'm using V1 because V2's online backup is fatally flawed as far as I'm concerned (see this thread).

[janneman]

Sorry for repeating the question, but I think it is rather important. I want to be sure that I'll be able to recover my files when I need them. So far, I only have Symantec's word for it. I have several computers on the same N360 account. Contrary to what I read earlier in this thread, I am unable to view one computer's backup files from another computer. I can only pray that, when disaster strikes, I'm going to reinstall the crashed computer with the same name, reinstall N360 and my files will be there...

With other online backup products, you typically go to any other computer, no need to install any software, you authenticate to the vendor's site and there are your files. With N360, you don't know that you'll be able to recover your files until disaster strikes and you try. I realise that only bad news tends to be be reported in forums like this, but judging by the experience described by other users who went through the ordeal, I might be in for a surprise...

[Tony_Weiss Administrator]

I understand your concern, and I also wouldn't just take someone's word for it - I would try it out before it needed to work. If this is a concern of yours, I recommend that you give it a try and let us know if you had any problems. Thanks!