Norton 360

[greytdaddy]

I get a warning that says I need to do a backup. I perform the backup and the program tells me it is successful, however, the program still shows that a backup needs to be performed. I have tried rebooting the pc, but the red X in the yellow icon is still there. How do I get rid of the red X? Any help on this would be appreciated. I am using version 3 of Norton 360. Thanks.

Gary

[yogesh_mohan]

Hi Gary,

Just run a manual backup for a single file/folder to any of your internal drives(C:\, D:\)- you can add a single file or folder to backup and uncheck other categories from the Backup Settings. When this backup completes, Norton 360 should recognize it and will no more prompt you for backup. Also, run LiveUpdate repeatedly from your Norton 360 3.0 until you see the message "no more updates..". After that, run a comprehensive scan. If you get any error message during  LiveUpdate or scan, then let us know.  

Yogesh

[greytdaddy]

Thank you Yogesh, I really appreciate your response. I will try this when I get home tonight.

Thanks again.

Gary

[patjom]

He's not the only one with this problem - I've just spent 2 HOURS trying to back up so my machine will actually acknowledge I've done it but it's gone from orange to red.

To say I'm p****d off is to understate it.

[patjom]

"just run a manual backup" - oh really?  But how exactly am I supposed to do that?

I opened up Norton 360 and hovered over the backup section (which has turned a nasty shade of red as it's refusing to recognise the various cd-rw backups I've run).

The options that dropped down were:

1. View details (this simply shows two lines - one of which is claiming that it isn't completed)
2. Manage backup sets - this let me run a back up to CD which it claimed had succeeded but the programme claims hasn't been completed. I ran one to C: (hard disk I believe?) which seemed to go OK but the programme still claimed it hadn't backed up. I added a new folder called "Backup" to my laptop, went back into this option and clicked on C: but it won't let me specify where it will save to...........
3. Run backup now - this just runs the auto save and says that both have suceeded though only one has suceeded and verified but there's nowhere to change any options that it runs.
4. Restore files - it can't be that can it? It keeps saying the backup isn't complete so why would I need to explore restoring files?
5. Buy more storage - when I can't get it to acknowledge I've saved it what on earth would I want to go near this for?

I am trying really hard to stay calm but wasting so much time is driving me so angry....

[patjom]

Techies : talk to us!

I don't know if greytdaddy has managed to somehow do what you've suggested - if so can you tell me how?

The problem has not gone away and I am tired of the irate message when I open up my machine and it tells me to back up and when I open up Norton 360 I get a message at the top in red.

What is this problem and why are you ignoring us?

[TomV]

Hi patjom,

Sorry to know about the problems that you are facing.

I would recommend that you contact our technical support staff, if you want immediate assistance.You can contact our technical support staff over an interactive chat session through the One Click Support feature. Here is how you can do it.

On the right hand top corner of your product screen, Click Help & Support > One Click Support. Then, follow the on-screen instructions to connect to a support agent. Let us know how it goes.

Thanks,

TomV

Norton Forums Moderator

Symantec Corporation

[dbrisendine Norton Fighter]

patjom -

Please try this.  Place the backup CD (the one you saved the files to) in your CD drive.  Reboot the system.  Does N360 still give you the error now?

[patjom]

Hi Db

Sounded like it was worth a try so I did. At least I 'restarted' the machine - Vista is a bit too techie for me and I'm really most familiar with the old windows systems which we use at work so I couldn't find 'reboot'.

Now it's a variation on the problem. The first thing when it had fully restarted I did was to open Norton 360 and hit the big red fix button on it's opening screen. It started OK but suddenly the CD tray shot out and I got a message that the disk had failed. I got a fresh disk and put that in but I got the message it failed again.

I put a music cd in (in case the hardware was the problem but I don't see why other people have back-up problems too) and it read that fine.

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