Re: Backup doesn't select some files

IN069265 · ‎06-22-2011

I dont think Norton 360 even takes a backup of these particular locations "C:\Program Files\" & "C:\Windows\"

Norton 360 takes backup of data and excludes executable files (.exe) and .dll

In one of the screenshot's of your's I saw you were able to add a few executable files to backup, so were you able to successfully back them up ?

yank · ‎12-02-2009

For those of you who may not have checked out the link I provded or do not have acess to N 360, t6his is what it said:

Manage Backup Sets - Items Included or Excluded from Backup

This window lets you manage the files and folders that you include or exclude from backup set.

This window displays the list of items that you have removed from the files categories. The items that you have removed from the files categories are listed as excluded items.

By default, Norton Security Suite excludes some of the program data folders and common sample data folders from the backup set.

In Windows XP, the following folders are excluded:

C:\Documents and Settings\All Users\Application Data\
C:\Documents and Settings\All Users\Shared Documents\Shared Music\Sample Music\
C:\Documents and Settings\All Users\Shared Documents\Shared Pictures\Sample Pictures\
C:\Documents and Settings\All Users\Shared Documents\Shared Videos\Sample Videos\

In Windows Vista and Windows 7, the following folders are excluded:

C:\Program Data\
C:\Users\Public\Public Music\Sample Music\
C:\Users\Public\Public Pictures\Sample Pictures\
C:\Users\Public\Public Videos\Sample Videos\

However, if you want to include any of these folders in your backup set, select the folder and click Remove from list. Make sure that you add the folder to your backup set using the Include Folder option.

Norton Security Suite uses the list of file extensions in each file category to add files to backup automatically. However, Norton Security Suite does not add the files with an extension that is not listed in any file category.

You can add such files to the backup in the following ways:

Add the file extension of the file to an appropriate file category.
Manually add the file to a backup set.

The Other File Types category includes the files that Norton Security Suite does not add to any file category and you manually add to the backup set.

This window contains the following section to provide the details of the files or folders:

Name

Lets you view the details of the files or folders that you manually include or exclude to the backup set

You can view the original location of a backup item.

Type

Lets you view if the item that you include or exclude is a file or a folder

Rule

Lets you view the status of the backup item

You can view if the item is included to the backup or excluded from the backup.

You can use the following options to include, exclude, or remove the files or folders to the backup set:

Include File	Lets you include a file to your backup You can include a file that Norton Security Suite adds automatically to any file category. You can also include a file that Norton Security Suite does not add automatically to any file category. If a file that you include does not belong to a specific category, Norton Security Suite includes the file to the Other File Types category. You can also include the files whose folder path does not belong to the backup sources that you selected. For example, you select My Documents folder as the backup source and want to back up a file located external to My Documents folder. You can use the Include File link to include the file for backup.
Include Folder	Lets you include a folder with all the files that it contains to your backup When you include a folder with multiple files of different file category, Norton Security Suite includes the files to their respective categories. For example, you have a folder that you added to your backup that has a picture file and a video file. Norton Security Suite adds the picture files in the pictures category and the video file in the video category. The folder appears in both the file categories that contain only the files that belong to the file category. You can also include the folders that are not present in the backup sources that you selected. For example, you select My Documents folder as the backup source and want to back up a folder located external to My Documents folder. You can use the Include Folder link to include the files in that folder for backup.
Exclude File	Lets you exclude a file from your backup You can exclude a file that Norton Security Suite adds automatically to any file category. You can also exclude a file that Norton Security Suite does not add automatically to any file category. If a file that you exclude does not belong to a specific category, Norton Security Suite includes the file to the Other File Types category. You can also exclude the files whose folder path does not belong to the backup sources that you selected. For example, you select My Documents folder as the backup source and want to exclude a file that is located in the My Documents folder. You can use the Exclude File link to exclude the file from backup.
Exclude Folder	Lets you exclude a folder from your backup You can exclude the files that are available in a folder that Norton Security Suite adds automatically to any file category. You can also exclude the folders whose folder path does not belong to the backup sources that you selected. For example, you select My Documents folder as the backup source and want to exclude a folder that is located in the My Documents folder. You can use the Exclude Folder link to exclude the folders from backup.
Remove from list	Lets you remove the files or folders that you manually include or exclude to the backup You can use the Remove from list link to remove the items that you include or exclude. This removal replaces back the removed items to the respective file categories.

etchman · ‎06-11-2011

I think you are right about "C:\Program Files\" & "C:\Windows\" because I tried a test to backup some ".jpg" files from "C:\Windows\" and it didn't work. Re you second point, I'm not trying to backup ".exe" & ".dll" files - I want to backup ".dat" files, which I have tested from other locations and they are backed up, so there is no problem with ".dat" files.

etchman · ‎06-11-2011

Thanks for this, Yank. I run Win-XP and according to the Help page that you posted, the default exclusions are in the "C:\Documents and Settings\All Users\" directory. But this isn't where I am trying to backup from. My problem is with "C:\Program Files\". Interestingly, as you may have seen from another post of mine, backing up from "C:\Windows\" also doesn't work (but this isn't a problem for me, but it might be a relevant fact for you).

There is something a bit odd about the Help page that you posted - it says "However, if you want to include any of these folders in your backup set, select the folder and click Remove from list. Make sure that you add the folder to your backup set using the Include Folder option." This implies that the default exclusions appears as prepopulated entries in the "Items Included or Exluded from Backup" screen, but there is nothing like this when I open a new Include/Exclude screen.

yank · ‎12-02-2009

etchman wrote:
Thanks for this, Yank. I run Win-XP and according to the Help page that you posted, the default exclusions are in the "C:\Documents and Settings\All Users\" directory. But this isn't where I am trying to backup from. My problem is with "C:\Program Files\". Interestingly, as you may have seen from another post of mine, backing up from "C:\Windows\" also doesn't work (but this isn't a problem for me, but it might be a relevant fact for you).
There is something a bit odd about the Help page that you posted - it says "However, if you want to include any of these folders in your backup set, select the folder and click Remove from list. Make sure that you add the folder to your backup set using the Include Folder option." This implies that the default exclusions appears as prepopulated entries in the "Items Included or Exluded from Backup" screen, but there is nothing like this when I open a new Include/Exclude screen.

I think I am following what you are saying and the items listed are indeed excluded by default, so if you wan to add them to the backup, you have to remove them from the excluded list and then add them to the Included list is the way I see it.

If you go to Manage Backup Sets, select the What Tab, and look at the bottom of theFile Types list, you should see Add or Exclude filesand folders ?
The next screen shows those items Included or Excluded. The default Excluded Items as shown in the Help I referenced are listed. There are options to Include File, Include Folder, Exclude File and Exclude Folder across the bottom of the screen. By checking one of the items listed by default will enable the grayed out Remove from List (to the left og the other options at the bottom of the page).

If you have already tried this, I am sorry for repeating it.

etchman · ‎06-11-2011

yank wrote:
If you go to Manage Backup Sets, select the What Tab, and look at the bottom of theFile Types list, you should see Add or Exclude filesand folders ? The next screen shows those items Included or Excluded. The default Excluded Items as shown in the Help I referenced are listed. There are options to Include File, Include Folder, Exclude File and Exclude Folder across the bottom of the screen. By checking one of the items listed by default will enable the grayed out Remove from List (to the left og the other options at the bottom of the page).

I have to apologise, the second paragraph of my post of 11-23-2011 01:47am was wrong and would mislead anyone. As you rightly say, I start with the "What" screen as follows:

I then click on "Add or exclude files and folders ?" and do in fact get the standard exclusions, which I remove and then add the desired folders as per the following screenshot:

I then OK that and request a preview, and get the following results:

IMHO it seems that any requested files but which are in "C:\Program Files\" are not included because of some other setting, presumably not under user control. (NB. My previous posts and screenshots show that the Archive flag is not causing the problem.)

yank · ‎12-02-2009

I spotted this while trying to do some reseach - it may be helpful.

It is under Adding files and folders to a backup set in Help

To add a file or folder to a backup set in Windows Explorer

In Windows Explorer, right-click the file or folder, select Norton Security Suite > Add to Backup.
The Add to Backup option in the shortcut menu is enabled only after you configure your backup and when the Manage Backup Sets window and Restore Files window are closed.
Click the backup set to which you want to add the file or the folder.

I have tried to add folders that way and it did appear in the What preview. Perhaps if you play around with it, you may be able to find a backway to get the folders/files you desire.

etchman · ‎06-11-2011

yank wrote:
I spotted this while trying to do some reseach - it may be helpful.
It is under Adding files and folders to a backup set in Help
To add a file or folder to a backup set in Windows Explorer
In Windows Explorer, right-click the file or folder, select Norton Security Suite > Add to Backup.
The Add to Backup option in the shortcut menu is enabled only after you configure your backup and when the Manage Backup Sets window and Restore Files window are closed.
Click the backup set to which you want to add the file or the folder.
I have tried to add folders that way and it did appear in the What preview. Perhaps if you play around with it, you may be able to find a backway to get the folders/files you desire.

I have just tried this approach and it updates the "What" parameters in the backup definition, exactly as if I had used:

N360>Manage Backup Sets>What>Add or exclude files and folders?>Include folder

When I run preview, any files in C:\Program Files still don't get picked up. However, I did have a sort of success by using "Include file", which worked! Unfortunately it means that I have had to go through all the folders to select each file in turn. It was a bit tedious, but at least it has done the trick. I think that this is good enough, so I don't want to pursue this any further. Thanks very much for your help.