Norton 360

[mecauser360]

No luck using Norton's online help on this so hope someone can help!  I have been using 360 to backup my entire computer for over a year without issues.  A couple weeks ago it starts failing without an error code and just says "backup had a problem. Check that your stoarge device or drive is connected".  I backup on an Iomega standalone that is devoted to only backup.  The backup is ~280GB, but there is an extra 139GB left on the 1TB drive.  Wondering if it is related to my recent upgrade to V6.3, but I have no clue what to do.  Thanks for your time!

[RMuruge · Accepted solution]

Try running the Live updates fully and then restart the computer and then run the back up. If you still have the same issue, re install the Norton.

[mecauser360]

Thanks so much!  So simple!  I thought the 360 software updated itself as updates were issued, but I guess not.

[peterweb Super RootKit Eradicator]

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mecauser360 wrote:

Thanks so much!  So simple!  I thought the 360 software updated itself as updates were issued, but I guess not.

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The software will download the updates on it's own, but occasionally an update will require a reboot. If you are someone that leaves the computer on 24/7, you need to manually run the LiveUpdate once in a while and it will tell you if a reboot is required.

Or, you could just reboot once a week to get any waiting updates.