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Newbie
jezyk
Posts: 2
Registered: ‎02-13-2013

Backup keeps failing

When I try to run the backup, it starts & then fails, telling me the backup drive isn't connect, but it is.  I'm able to open it & access files, so the computer definitely sees it.  How can I fix this?

Trojan Terminator
Andmike
Posts: 3,979
Registered: ‎03-23-2011

Re: Backup keeps failing

Hi jezyk.

 

Welcome to the Norton Community Forums. :smileyhappy:

 

First - I assume that you are using the backup facility in Norton 360.  Can you tell us which version of N 360 you are using.

 

Have you ever run N 360 backup before?

 

Have you tried running preview?

 

How is the backup disk connected to the PC?

 

Are you telling N 360 to back up to the drive or to a folder in the drive?

 

I look forward to your reply and hope we will be able to resolve your problem soon.

Newbie
jezyk
Posts: 2
Registered: ‎02-13-2013

Re: Backup keeps failing

I've been running it the same way for years without changing anything.  I managed to get it to successfully run today by restarting & then "changing" my backup settings to the same options that were already there.

 

Not sure what happened, but it's working now. Thanks!

Trojan Terminator
Andmike
Posts: 3,979
Registered: ‎03-23-2011

Re: Backup keeps failing

Glad it is working again jezyk.    :-)

 

Good luck in the future.