Norton 360

[vistamista]

Help please!

I deleted an online backup set in N360 v3 and it disappeared on the 'summary' tab. But when I looked at the virtual N360 drive, the backup set and the backed up files where still present. So I deleted all the files manually ("delete previously backed up files" at the 'where' tab) but the backup set is still available but without any files. How can I get rid of this backup set?

Also, I recognized that the available online backup space is less than it should be. I used about 2.3gb (that is being shown as the size of my backup set when I chose the backup set do delete files manually at the 'where' tab) but N360 tells me that 3.3gb of storage space is being used.  Anyone has an idea?

I'm using vista sp2 (32bit) and N360 premium v.3

Eric

[Stu]

Have you tried to set up new settings?

[vistamista]

What do you mean? Please explain.

[Stu]

You created the settings the first time. Why not create new settings?

[vistamista]

I don't want to create new settings of the backup. I already have a new backup set but I want to get rid of that empty backup set which I don't need anymore and which is already deleted in N360 backup 'summary' tab but is still available (just folders but without any files) on my virtual N360 backup drive in the windows explorer. 

Anybody of help?

[adam_schepis]

vistamista,

Unfortunately this is not supported in N360 v3.0.  You can delete all of the files from the backup set but the folder will remain.  We are aware of this and are working to resolve this for N360 v4.0.  The empty folder should not affect your storage at all. 

Regards,

Adam

[michael_shavell]

vistamista,

Just to add we are fixing this in the v3.5 patch and not waiting for v4 which will launch alongside Windows . 

Mike

[vistamista]

Just another question related to backup: Do I have to and how can I save my backup settings before I uninstall and reinstall N360?

[michael_shavell · Accepted solution]

Vistamista,

Yes you can save your backup settings. If you perform a regular uninstall (non symnrt) there will be a checkbox that is selected which saves the backup settings along with your other data.

Mike