Norton 360

[ncd5197]

Hi,

I currently have a mapped network drive (a 500gb server) to my laptop which is running Norton 360 v.6. After almost 24 hours my backup was at 78% and the service stopped running and Norton shut down. After restarting my computer I restarted the service and started the backup again. However it did not restart where it left off. After letting it go another 24 hours I encountered a network error which caused the backup to fail. Restarting my computer again, I started the backup to find it still was not starting where it left off and the network drive currently has over 120gb of backed up data in the NORTON360 backup folder (it is only set to backup 100gb total and it failed out at 78% at most so there shouldn't be anywhere near 120+gbs backed up unless it is writing multiple times). Does this mean everytime my backup runs it will have to completely run through the backup and will save the files multiple times to my server instead of only overwriting the files that have changed? Is there any special setting to get it to start where it left off if it fails?

any help would be greatly appreciated =)

[HarryP]

Hi ncd5197,

Welcome to Norton Community!

Sorry for the problem you have with Norton 360 as well as the delay in responding to you post. It can happen if one of the files that you are trying to backup is locked by some other process/program which in turn crash the Norton 360 backup. Please provide the information requested below:

- What are the contents of your backup set?

- Did you try running backup for a smaller amount of files, say around 50 GB?

- Did you try deleting the existing backup folder and try re-running the backup again?

Thanks,

HarryP