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Newbie
Tony_Williams
Posts: 2
Registered: ‎09-30-2012

Blocking of outgoing emails

I have been using Norton 360 for a long time without problems. However, I have just hit a major problem.

 

I have just finished catching up with a backlog of messages, in the course of which I responded to 15 of them. When I pressed send/receive, I received a message from Norton to the effect that I was sending too many messages at once, so the last five of them were not sent. However, I cannot find the blocked ones anywhere on my email system - they seem to have disappeared.

 

I am really furious about this, as I have no record of what the blocked messages were or even who I was sending them to. I was unaware that Norton would block more than ten messages at once - no warning was given.

 

Is there any way of retrieving these messages?

 

peterweb
Posts: 9,180
Kudos: 1,461
Solutions: 365
Registered: ‎04-17-2008

Re: Blocking of outgoing emails

Norton does not block your outgoing messages.

 

This is probably a feature of your email client or your ISP. It thinks you are sending spam and is  blocking it.

 

If you know which emails did go through, you should be able to go into your Sent folder of you email program and just resend the ones that did not go.

 

If you are not sure, just resend all of them, 5 at a time.


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SendOfJive
Posts: 10,810
Kudos: 4,854
Solutions: 779
Registered: ‎02-07-2009

Re: Blocking of outgoing emails

Norton, rather than your email client, displays email notifications from your ISP.  This would be, as peterweb indicated, an antispam measure imposed by your ISP limiting the number of messages that can be sent at any one time.

Newbie
Tony_Williams
Posts: 2
Registered: ‎09-30-2012

Re: Blocking of outgoing emails

Thank you gentlemen - that explains it. Since the pop-up box was from Norton, I assumed that it was a Norton action.