07-26-2013 02:08 PM
Norton 360 self scans and finds this in the Windows/winxsx file. When I manually scan this entire subfolder, it says no problems. I've scanned with several others including RogueKiller, tdsskiller, superantispyware, and antimalwarebytes and they do not find this. I have also used Norton's Power Eraser. Is this a false positive? Or, do I really have this virus? I am really getting tired of this constant Norton 360 reminder and it will not/cannot remove it.
Thank you for any insights.
07-26-2013 02:38 PM
Check out the link below.
Try a full Norton scan in safe mode (see help and support from the start menu). Disconnect the internet before booting into safe mode as Norton appears to be disabled in safe mode only allowing a full scan.
07-26-2013 04:43 PM
Yes, I've seen that link and tried the suggestions; still getting the bloodhound warning. So, I scanned in safe mode but once I started up in normal mode, bing, there it is again warning of the bloodhound.maipe. About to give up on it and just think of it as a falst positive.
07-26-2013 05:30 PM
As you have already run advanced tools, you may not be able to get help from Quads, but you might be able to ask for an opinion on whether you are infected.
You should post this in the new Malware Discussion board for help removing this problem. http://community.norton.com/t5/Malware-Discussion/
Start by reading Guidelines in the first post at the top of the page.
Be sure you do not run any scans or utilities until instructed by the Malware Expert (Quads), as changes made with those programs can remove the traces of the malware that are needed to diagnose and fix the problem.
07-27-2013 01:38 PM
For whatever reason, Norton actually deleted this file today. Previously, it just said removal failed. No more warnings, so I'll assume Norton 360 finally took care of it through some updates or I just got lucky.
Thank you for all the suggestions.