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WVConnie
Posts: 1
Registered: ‎12-06-2011

Can't Access the Internet - new installation of Norton 360

OK folks, I'm pretty frustrated.  I tried chatting with Nathan.  I've read a fair bit.  Here's the situation.  I've installed Norton 360 on a machine.  Said machine now cannot access the internet.  I uninstalled Norton.  It still can't access the internet.  I reinstalled.  I can't register the new installation, because, um, you see, I can't access the internet.  I disabled firewalls, checked network settings, scanned for viruses,  I said incantations.  I've done everything but the hokey pokey AND download the removal tool.  If I can't access the internet, how can I download a removal tool? It's actually kind of comical that the response to "I can't access the internet" begins with "download this.

 

I've bought 31 licenses of 360.  Can someone give me some ideas on what went wrong?  I'd like to avoid 30 more instances of this insanity.

 

 

SendOfJive
Posts: 10,755
Kudos: 4,795
Solutions: 776
Registered: ‎02-07-2009

Re: Can't Access the Internet - new installation of Norton 360

Hi WVConnie,

 

Do you have Microsoft Security Essentials installed?  If so, that would be the culprit and would need to be removed completely.

dbrisendine
Posts: 5,584
Kudos: 1,294
Solutions: 263
Registered: ‎10-06-2008

Re: Can't Access the Internet - new installation of Norton 360

A little information please;

 

What security software did the system have before you installed N360?

How are these system(s) connecting to the internet - wired (directly to a modem / router) or wireless?

Is there a proxy server involved with the connection to the internet (for example, a school / business server that lets end machines access the internet)?

Win7 x32 SP1
Britton30
Posts: 119
Topics: 22
Kudos: 20
Registered: ‎09-28-2011

Re: Can't Access the Internet - new installation of Norton 360

Hello Connie

You can use a net-connected PC to do downloads and save them to a USH flash memory stick and run them on the problem machine. If there is a difference, be sure to grab the same architetcure as the machine you will use it on, i.e., 32 or 64 bit.

Symantec Employee
HarryP
Posts: 785
Registered: ‎07-23-2010

Re: Can't Access the Internet - new installation of Norton 360

Try the solution from the following thread:

http://community.norton.com/t5/Norton-Internet-Security-Norton/Please-help-Norton-screwed-up-my-Inte...

 

Let us know if the problem persists.

 

Thanks,

HarryP