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Visitor
Kevin_w
Posts: 3
Registered: ‎08-06-2012

Can't boot computer after running Norton Power Eraser

Ok, so yesterday I was using my computer running Windows 7 and this Symantec Endpoint Protection notification showed up saying I was being attacked by something called Blackhole, though I don't remember what the other text was, I looked up the pid on google and a Symantec attack signature link showed up, after going to that link it suggested running NPE, which told me I had a file that did not look right, I forgot the complete name, but it had Boot in the name, after I selected to fix the file it rebooted, but as it said starting windows it froze and a blue screen showed up for half a second before giving me the options to retry or use windows System recovery options, So I tried that but it wouldn't work, then I tried windows memory diagnostics, which didn't work either. Now I can't boot it without getting the same screens and the same problems, any help someone can give me would be appreciated.

Bot Obliterator
Quads
Posts: 13,246
Registered: ‎07-21-2008

Re: Can't boot computer after running Norton Power Eraser

ANY other user other than the thread starter is not to use any instructions, scripts or proceedures,  The work though in cleaning a system is individual and only for that system due to a number of factors.

 

Unfortunately, with the amount of threads means the waiting time is longer, Norton continually Blocking files won't hurt your system but is is just annoying, Please wait and be patient.   I am  trying to keep up, spending hours here to script and clean machines on a first come/first served basis. If you or someone adds to your thread It will be pushed back in line due to the new update.  I use the boards in reverse to what is seen

 

 

 

Please do not run any tools unless instructed to do so. 

  • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Do as the instructions ask nothing extra or run things twice
  • If I ask a Question just answer it, don't run anything unless it states.
  • Major steps used:

1. Find

2. Break

3. Destroy

4. Cleanup  (including system as a whole)

 

Please read every post completely before doing anything. 

  • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.

 

  • Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forum, (sometimes :smileylol:)

  • Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.

 

What is your Operating syste, including if it is 32 bit or 64 bit ?? And do you have a Flash Drive??

 

Quads

Visitor
Kevin_w
Posts: 3
Registered: ‎08-06-2012

Re: Can't boot computer after running Norton Power Eraser

Windows 7 32-bit, yes I have multiple flash drives, thanks for your help and help you've given others as well, Quads. :)

Bot Obliterator
Quads
Posts: 13,246
Registered: ‎07-21-2008

Re: Can't boot computer after running Norton Power Eraser

Read Slowly and all of it.

 

Please download http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/  Download the 32 bit version


Transfer it on to the Flash Drive

Enter System Recovery Options

To enter System Recovery Options from the Advanced Boot Options:

  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Choose your language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.


On the System Recovery Options menu you will get the following options:

 

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

 

  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive drive letter and close the notepad.
  • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your portable hard drive
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive.  restart the system and load Windows Pleaseattach the log in  your reply back..

 

Quads

Visitor
Kevin_w
Posts: 3
Registered: ‎08-06-2012

Re: Can't boot computer after running Norton Power Eraser

I'm extremely sorry about this but, whilst I was waiting for a reply to this thread I brought my computer back to the college I work at, and asked if one of the ITs could help me with it, I'll have it back in a day or two. Hopefully they'll be able to do the same work that you could've helped me in doing, I'll create a new thread if they can't find a solution, again, my sincerest apologies for wasting your time on what you've done so far, I hope you can keep up the great volunteer feedback to create solutions for the people who need them.

Bot Obliterator
Quads
Posts: 13,246
Registered: ‎07-21-2008

Re: Can't boot computer after running Norton Power Eraser

I will not be touching your system after it comes back in any case, so

 

Good Luck

 

Quads