08-09-2009 09:33 PM
08-09-2009 10:08 PM
What was the Norton program running as a trial on your machine. Was it also N360, or NIS, or NAV? How was that activated? If it was N360 v2 on your machine, you did not need to purchase the newer version. You would have been able to upgrade for free.
It sounds as though you have one OEM version with another version over top.
08-10-2009 02:11 AM
Welcome to Norton Community!
First restart your computer. Then download and run the Norton Removal Tool from this LINK to remove the free trial of Norton. You may have to run the tool multiple times to completely remove it. After that try to install Norton 360 using the 'Norton 360 Installation' icon on the desktop. Let us know how it goes.
08-11-2009 09:42 AM
Thanks for the help. I did as you suggested & removed the free trial from my machine. Now when I try to install,the Norton install box does come up (which is progress) but I get another error message: The install file can not be properly validated. It suggests I run Windows Update, which I am trying to do, but I'm having problems with my connection. The windows update is really slow. I will keep trying to finish the update. Any further ideas? Thanks in advance.
08-11-2009 09:54 AM
Try to download a fresh copy of Norton 360 and install using that. You can download Norton 360 from any of the following links according to the Edition you have purchased:
Standard edition will be having only 2GB of Online Storage Space along with the product purchase while Premier Edition will be having 25GB of Online Storage Space. Don't download Permier edition if you have purchased Standard edition or viceversa. Let us know how it goes.
08-11-2009 10:05 AM
08-11-2009 10:27 AM
08-22-2009 10:08 AM - edited 08-22-2009 10:49 AM
What is the manufacturer of the system? And which Norton program came preinstalled (Norton Internet Security, N360, Norton Antivirus) and was it the 2009 version?
Are you still recieving this error message "The install file can not be properly validated"
If you are follow the steps in this document, make sure to complete step 1