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MarilynF
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MarilynF
Posts: 2
Registered: ‎08-15-2009

Cards & Login is duplicating

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‎06-17-2010 11:23 AM

When I launch IE 8 in the morning and go to login to my card safe, two different log in boxes appear, the old one and the new one from version 4.2.0.12 Premier Edition. How can I remove the old one?

 

MarilyF

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Symantec Employee
Symantec Employee
Thalir
Posts: 476
Registered: ‎04-15-2009

Re: Cards & Login is duplicating

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‎06-17-2010 11:59 PM - edited ‎06-18-2010 12:00 AM

Some minor data corruption would have caused this.

 

Try the following,

 

1. Take a backup of your newer identity safe profile data to a .npm file

2. Reset the newer Identity safe profile by providing empty/wrong password in the 'Login to Identity Safe' window

3. Setup a fresh Idenitity Safe profile

4. Restore the Idenitity Safe data from the .npm file, created in step2

5. Check if this helps solve your problem

 


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