Norton 360

[awax]

My apologies for leaving that out spider, but it still shows 'Disabled' in the report even though those items are checked under Automatic Tasks.

[spiderknight]

Thank you, Jon. Hopefully Symantec can come with a fix for us.

Message Edited by spiderknight on 07-07-2008 08:55 PM

[spiderknight]

After seeing a possible fix in another post titled "PC Tuneup DIsabiled" by jaybopj I went to live chat to see if they could confirm the link is good & help me install the link if it is good, since from the jaybopj post you got to temporarily tune off some of the guards within N360 v2 to get the link to load. All I got from the Live Chat tech Prasath Korankandy was him/her to remote into my system poke around like the last tech, then after poking around telling me that my problem caused by trouble with Active X and Symantec is working on solution to be sent sometime in the future in a Live Update. What Prasath never would give me was an answer to my question, is the link in jaybopj's post good or not. So after wasting about an hour with Live Chat. I e-mailed Tony Weiss directly & hope to hear back from him early next week.

[Matt_Boucher]

Hello spiderknight,

I am unable to find the link you reference, can you post the actual url you are talking about.

As far as pc tuneup being disabled, if you disable all the automatic scans, in the schedule page, then yes the PC Tuneup icon will become gray and will not be enabled. This is expected behavior.

Matt

[spiderknight]

This the link jaybopj claims he got  in an e-mail from Symantec Tech support, I copied jaybopj post from 7-9-08 from PC Tuneup DIsabled:

"I sent another email to support and they sent the following link http://solutions.symantec.com/sdccommon/asp/symcu_contentredirect.asp?docid=20071130150308EN­&lg=en­...

It references Enabling Symantec startup files for Norton 360 2.0 which has to do with some of the Symantec Services so I made the changes restarted my PC and PC Tuneup is showing protected.  Also, I shutdown my PC for one hour logged back in ran PC Tuneup

DIagnostics and so far PC Tuneup is still Protected.   Once I logout tonight I wont log back in until tomorrow evening and I will

see if PC Tuneup is still Protected." 

So is link from Symantec & does it get PC Tuneup to start working automatically again?

[cgoldman]

For what it is worth, the link is from Symantec.

On my PC under services I have com host and Symantec core LC set to "Manual" and not started.

and I do not have any entry for Symantec Symsnap VSS provider. Others are all automatic and started.

Now it is possible that I may have changed the com host entry (based on other non Norton advice) but certainly not the others.

[Matt_Boucher]

Spider, for some reason that link still shows content not found.

Can someone shed some light on exactly which document / link you are referencing?

Thanks,

Matt

[spiderknight]

The link came from forum posting titled "PC Tuneup DIsabled" by jaybopj last updated at 7-10-08 3:17pm. But back to the main issues there is some improvement Disk Optimization has now run 2 night in row automatically , but the rest of PC Tuneup still only works manually (I still everything checked to run automatically except Registry Cleaner in Task Scheduler, also Diagnostic Report still shows PC Tuneup disabled) . The newer issue of Virus/Spyware scan will run automatically for 1-12 seconds but not scanning anything is still happening (from other peoples posts I'm not the only person this happening to either), but again if I run the scan manual (both Quick scan & Full scans) it actually will scan items . Now for the newest issue which has happen twice now in the past 7-10 days that is I login to my Desktop and the Norton icon doesn't come up in the task tray, when I bring N360 v2.3.1.4 up with clicking on the Desktop icon it shows the all the protection is disabled and clicking Fix or the Individual items (I.E. Firewall, Phish Protection) doesn't turn them back on. The only thing that gets N360 to go back to green & get the N360 icon to show up in the task try is doing a Restart of my computer. I have e-mailed Tony Weiss back on 7-11-08 about all this issue except the newest since that only today happen for the 2nd time, but as of this post I haven't heard back from him.

[Matt_Boucher]

I have sent you additional instructions via the community Private Messenger system, please look for the in the upper right hand corner of any community page.

Matt

[Tony_Weiss Administrator]

Try this link:

http://solutions.symantec.com/sdccommon/asp/symcu_contentredirect.asp?docid=20071130150308EN

That should work better. Thanks!