Norton 360

[spiderknight]

I have PC Security & PC Tune-up set for automatic scans with everything except registry cleaner checked. At first back in May when I upgraded from v1 to v2 everything was running automatically but about 2-3 weeks ago PC Tune-up stopped running automatically and works only by running it manually. I brought up Task Scheduler and everything I had checked was still checked, but when I run a Diagnostic Report (latest 6-27-08) it showed PC Tune-up Disabled (5-16-08 report was the last one I have shows PC Tune-up Protected) . I tried Tech Support but the tech Kirti Ranjan was no help. I have N360 version 2.3.0.9 My system is Window XP MCE sp2. I have tried also fix this on my by first by unchecked & rechecking all options including checking registry cleaner in Task Scheduler, then doing a restart, next I tried turned off Spyware Doctor antispyware standalone program (their other version in include antivirus). Again did a restart, but of coarse neither worked. So other doing a uninstall & download reinstall is there anything else I might want to try, thank you. 

[Tony_Weiss Administrator]

That seems a bit odd. We've recently released an update of Norton 360 which makes the current version 2.3.1.4, which is available through LiveUpdate. I would recommend updating Norton 360 and let us know if this resolves the issue for you. There was a background scanning issue that was fixed, and this might be related to that update. Thanks!

[spiderknight]

No change after updating to v2.3.1.4 PC Tuneup still doesn't run automatically (still works manually) & diatonic report still show PC Tuneup as disabled, even with everything but registry cleaner still checked in Task Scheduler. I did think of something that might have cause this problem about 4-5 weeks ago I tried installing Microsoft XP service pack 3, but that didn't go well I got memory errors that I couldn't get out off till I turn off my computer, when I restarted my computer one of the options that Windows XP gave was to not retry the upgrade again and everything would be restored to its prior settings. I went with not retrying the upgrade to sp3 (staying with sp2) again. When the computer finish coming back up and I logged into both desktops on the computer everything seem alright & restored. But maybe something within N360 PC Tuneup wasn't restored then and this what is causing the trouble. So back to my original question other then doing a reinstall of N360 v2 to fix this problem, is there anything else that can be done to fix PC Tuneup?

Message Edited by spiderknight on 07-03-2008 07:10 PM

[dpainter3380]

Tony, FYI - update 2.3.1.4 does not eliminate the unwanted background scanning issues previously described throughout this community as you state here. There are serious bugs within 360 ver.2.0 that need to be addressed. Maybe this is due to possibly rushing into RTM products or not initially perceiving the potential issues that might arise in the version. Either way until your Quality Control gets a handle on these issues, I would recommend to everyone to remove 360 ver. 2.0 from their systems and look into comparable replacement alternatives.

[alessio]

I have the same problem. i'm running version 2.3.1.4, windows xp professional sp3

[huwyngr Norton Fighter]

Ignore the message -- parent moved

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Please do not type all in caps -- it's much harder to read and is often taken as SHOUTING!

Thanks.

Message Edited by huwyngr on 07-12-2008 02:31 PM

[spiderknight]

After looking at Norton 360 Support - Top Issues and Updates since I thought this problem with PC Tuneup my have came from my aborted try at upgrading to XP Service Pack 3 I clicked on the link dealing with problems from upgrading XP SP3 or Vista SP1. I ran the SymRegFix.exe file it removed 3770 invalid registry keys, I then did the restart it said to do. But when the computer came back up & I ran a diagnostic report it still showed PC Tuneup is disabled.

[awax]

I'm having the same issue as spiderknight.  Although I'm running the 15-day trial version (2.3.1.4.) using Windows Vista Home Premium.  The only thing I have tried is uninstalling and reinstalling.

Message Edited by awax on 07-07-2008 05:50 AM

[spiderknight]

Awax,

         Did the reinstall work or is PC Tuneup still showing It is disable & only working manually?