Norton 360

[whiplash]

there people dont work for nortons so why would they tell you that its not supposed to be using lots of resouses to protect nortons image? they are telling you from their personal experience that it is light on resources. you really gotta look in to the reasons why there is lots of resources. how much cpu? how much memory? get specifc here with the prob you got with the resources - fix the problem at the cause and not make temp solution.

oh and its not likely that nortons is going to tell you how to break there software.;]

[DaveH]

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SMcClure wrote:

DaveH: Good advice, but unfortunately, this is what I've done from the beginning and it still manages to groan to life.  Thanks though.

DaveH and delphinium: I realize that it's vital to the image of Norton and therefore Symantec that this software not be considered as "resource heavy," but that simply is not the reality.  Every individual that relies on high efficiency processing knows that virus scanners are as bad as virii themselves (when it comes to resources); the only differences are that a) I know what's running and b) it doesn't interrupt my standard use of the computer.

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Thank you whiplash, I appreciate your comment and taking the time to write that.

Wiplash is correct that I don't work for symantec and I'm under no rules or obligations on what I may or may not say.

I was recently honored to be made a "Guru" but I would really like to think it's because I try hard to help people here and has nothing to do with any other reason.  I value my honesty and I will call it as I see it, regardless of anything to do with Norton or Symantec.   I also been helping others in different forums for close to 20 years and would like to think have built up a certain reputation as helpful and usually correct in what I say.

I'll give you an example of how wrong you are. 

This system I'm at at the moment is running Windows XP with NIS 2011.

If you look at the 2 ccSvcHst processes and add them up you come up with 22,604KB.

There is 1024 KB's in a MB, so that is 22.07MB of RAM being used.

This system has 2GB of RAM (2048MB) so that means that Norton is currently using just over 1% of my system resources.  

I don't know about you but I would consider 1% pretty darn low.  The amount of allocated (Virtual Memory allocation)

Is currently around 40MB but only 22.07MB of actual RAM was being used.

That is a little lower than normal, usually I see it between 25MB and 30MB when it's not doing any tasks.

If you look at explorer.exe being approx 19 and internet explorer being approx 53,  I don't see how anyone could possibly say that Norton is "resource heavy".

I haven't used Norton 360 in a couple months, I'm not sure what it would be on my system.

But like I said, and I'll quote myself"

"But if shutting down Norton makes a big difference in performance I really do think you have another problem".

I was just trying to help, but to tell you the truth I'm sorry I even tried.  I could personally care less how it's running on your system.  It works just fine for me and thats why I use it.

Best of luck,

Dave

[SMcClure]

Well, two things. 

Nothing I've said has supposed that anybody who has responded is working for Norton, but I can see why you'd think that was my assumption.  I've very purposely directed my opinions of the software towards the software and it's designer. 

Furthermore, you said Dave that there are unseen tasks running that cannot be stopped.  Please correct me if I'm misrepresenting that, because if I'm not, then there are also unreported amounts of processor and RAM being used.  But regardless of reporting, the performance improves significantly once I close Norton.  I recently replaced my harddrive and it has performed exactly as before: I end the security software, I improve performance.  I've had several types of virus scanners on several different systems in my lifetime, both free and paid for, and they have all behaved according to this axiom.

I'm not even sure that I need to be arguing this point though.  My reasons for ending the program are my own and have nothing to do with my request: if the magic number three works for apparently shutting Norton down, how do I do that for the magic number one?

Don't get me wrong, I appreciate your help and have never questioned your honesty.  I may think that you've overreacted by being sorry for even trying to help (I've done or said nothing that should be taken as imflammitory), but I'm not even faulting you for that.  You've tried to help.  You don't have the answer and it's frustrating/irritating to deal with someone so persistent.  That's fine and yet I still appreciate the help.

[sky_dvr]

Norton sure uses a lot on my machine. Please check my post...

http://community.norton.com/t5/Norton-360/ccsvchst-exe-Hi-CPU-usage-360-XP-SP3-started-about-a-week-...

[SMcClure]

At this point, I would have expected getting *some* attention by Norton techs.  Do they even check these, or are the only posters here either having trouble or volunteering their time?

[PieterV]

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SMcClure wrote:

At this point, I would have expected getting *some* attention by Norton techs.  Do they even check these, or are the only posters here either having trouble or volunteering their time?

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Hi SMcClureThis is a user-to-user forum, so you really should not "expect" any attention from Norton employees, if you require attention, please contact tech support.

But now that you have my attention ;)

As has been pointed out by the guru's, you cannot stop the product, it is not designed to be stopped, it is designed to resist termination as this is a common malware attack vector.

If you terminate parts of the product, you may destabilize your system, and this may lead to data loss or corruption.

If you experience particular problems, please start a thread with such details.

Regards

Pieter