Norton 360

[floplot Norton Fighter]

Hello

The important difference here between the Comcast version of N360 and the actual Norton version of N360 is that you can not receive the update to version 4 from the Symantec website or our links to the download which is given out in the Forum. The important thing to note is that the update to version 4 will have to come from Comcast when they are ready to distribute it, when ever that may be. Comcast users of Norton Security Suite will have to keep after Comcast to update the program for them since it is a special version of the program.

[k2nnj]

Ok.  But the program is made by Symantec.  How is it up to Comcast?  Did Symantec already "give" the update to Comcast to distribute?

You make it sound as if this is a Comcast product and not Symantec.  I interpret the press release to basically state that Comcast paid Symantec a dollar amount to make a Comcast branded version of N360 and allow Comcast to distribute to it's customers. 

[floplot Norton Fighter]

Hello k2nnj

It is up to Comcast to provide version 4 when they have it ready. It's just like Comcast users had to get Comcast Security Suite from the Comcast site. The same thing applies to version 4.

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The highly-acclaimed Norton™ Security Suite powered by Norton 360™ technology provides comprehensive and effective security tool available to help keep you and your family safe online

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This quote above was taken from the Comcast website. Usually when a product is powered by another company, that means that the technology from the other product was used. To me, that quote above makes it sound like Comcast made the security suite based on N360 technology. Even if Symantec made the product for Comcast, it will still be up to Comcast to distribute it. We are just users here, so I have no idea who made the Comcast Security Suite. It is a Comcast product because it has it's own backup system which is different from Norton N360.

I

[k2nnj]

If that reasoning applied, this forum would be at comcast.com not symantec.com.  Also, we really should be calling this Comcast 360.

[delphinium Norton Fighter]

The thing is, that Comcast does have its own support forum.

Comcast Support

We are attempting to provide support for the Comcast users because we do have more product knowledge until there are a few more knowledgeable users on their forum.  Several of our users have switched to the Comcast version and it is to be hoped that they will spend some support time on the Comcast forum.

We are not privy to any agreements regarding products or services between Comcast and Symantec.  If the Comcast users want to be able to upgrade their versions they will need to make that clear to Comcast. 

[Ed_in_OR]

delphinium -- Appreciate your comments. I get a "Page Expired" message when I click on the link you provided.

[yank Trojan Terminator]

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delphinium wrote:

The thing is, that Comcast does have its own support forum.

Comcast Support

We are attempting to provide support for the Comcast users because we do have more product knowledge until there are a few more knowledgeable users on their forum.  Several of our users have switched to the Comcast version and it is to be hoped that they will spend some support time on the Comcast forum.

We are not privy to any agreements regarding products or services between Comcast and Symantec.  If the Comcast users want to be able to upgrade their versions they will need to make that clear to Comcast. 

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The correct link is here and the COMCAST folks do appreciate Norton helping us out.

However, a Norton employee (Wang name comes to mind) stated on here that COMCAST customers would be supported and eventually upgraded to V 4. 

My question is why do some of the posters on her leave us COMCAST folks with the impression that what appears to be their personal opinions are in fact the "official word" from Norton?

Now if a Norton Employee comes on and says that we the COMCAST folks can not obtain help from this Norton Forum, then fair enough.

[SendOfJive Norton Fighter]

I am not a Comcast subscriber, but I was wondering what the User Licensing Agreement has to say about product updates for the Norton Security Suite.  In my experience, when an ISP offers a free version of a commercial product the complimentary version will seldom contain the most current technical or convenience features that would be found in the paid version.  I would not really expect Comcast to make the latest state-of-art program available free of charge, but given that many users of the paid product are considering moving to the ISP's offering, it would be nice if either Symantec or Comcast could clear the air so that users do not have to guess about when, or if, enhancements will be added to the free version.

[Phil_D Norton Fighter]

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yank wrote:

Now if a Norton Employee comes on and says that we the COMCAST folks can not obtain help from this Norton Forum, then fair enough.

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Hello yank and welcome,

Obviously I am not a Symantec employee, but as far as I am concerned, all are welcome to participate here. I have no doubt that you will find the Norton Community members willing to help out in those areas that are common to both products.

However, if a question arises about an issue or feature unique to the Comcast Security Suite, we may not know the answer. In that case, a link back to the Comcast Forums may yield better information and hopefully will not be interpreted as an unwelcome gesture.

Hope that helps!

[delphinium Norton Fighter]

Sorry Ed_in_OR:

I don't know why there is a page error.  When I click on the link, it works.  yank has provided a link to the Norton/Comcast support so hopefully that helps as well, although there seems to be some confusion there as well.  It will all get sorted out eventually.

We are doing our best to provide assistance to the Comcast users because we are all in the same family, but as Phil_D advised, we don't have all the answers either.