Norton 360

[pr0blems]

After downloading and trying to install norton 360 6.0 it says,

a problem occured that needs your attention:
This product is not compatible with this computer's operating systme. You much have on of the following operating systems:
 it lists a bunch of windows, one of them being Microsoft Windows Vista Home Premium, which i have.

Is there a solution to this problem?

I also used the norton removal tool and got rid of the original norton program that came with this computer.

This is the third computer that i'm installing this program to, the other 2 installed with no problems.

Help Please! 

[senthilkumar Symantec Employee]

Hi Pr0blems,

Welcome to Norton community,

Please see the Operating system supported for N360 v6 before installing.

 http://us.norton.com/360/?inid=us_hho_products_topnav_n3606pd

Operating Systems Supported

• Microsoft® Windows® XP (32-bit) Home/Professional/Tablet PC/Media Center (32-bit) with Service Pack 2 or later
• Microsoft Windows Vista® (32-bit and 64-bit) Starter/Home Basic/Home Premium/Business/Ultimate with Service Pack 1 or later
• Microsoft Windows 7 (32-bit and 64-bit) Starter/Home Basic/Home Premium/Professional/Ultimate

You should have Vista Home Premium Service pack 1 to install N360 V6. Please download Service Pack 1( SP1) and install SP1 then install N360 V6

Hope this helps.

 Thanks,

Senthil

[CarolinaGirl]

Support for Windows Vista with Service Pack 1 was discontinued last July. Updates are no longer issued for anyone with Service Pack 1.

I would hope that anyone that has Vista, has Service Pack 2 installed on their machine.

[senthilkumar Symantec Employee]

Hi CarolinaGirl,

Yes, We know SP1 support was discontinued from Microsoft, but many user still uses Vista SP1 on their machines, In order to support those user N360 v6 still support Vista SP1

More information for Minimum OS requirements.

Thanks,

Senthil

[SUBASH_PRABU Symantec Employee]

Hi

    Keeping your Operating System Updated is always recommended, because that will help you fix all the bug holes in your Operating system and protect your OS from Exploitation. Service Pack2 Installation needs Service Pack1 in the Operating System. So Download and install SP1 and then go ahead and install SP2.

[CarolinaGirl]

Thanks Senthil! 

For anyone who is still using SP1 with thier OS being Vista on their PC, they are what we call around these parts, a sitting duck. Due to the fact that they have not received any critical or important updates from Microsoft for almost a year. In my humble opinion, the internet is not a good place to be with a unpatched computer.

[yank Trojan Terminator]

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senthilkumar wrote:

Hi CarolinaGirl,

Yes, We know SP1 support was discontinued from Microsoft, but many user still uses Vista SP1 on their machines, In order to support those user N360 v6 still support Vista SP1

More information for Minimum OS requirements.

Thanks,

Senthil

---

Food for thought Senthil, many users also use Chrome (which is finally supported), Windows Live Mail/Windows Live Mail 2011, Thunderbird etc - would it not make more sense to support the "forward going programs than those that are already discontinued??