04-24-2012 01:19 AM
So I didn’t know about the auto renewal scheme by Norton, was shocked to find a £64.99 charge on an already maxed out credit card. I didn’t receive an email warning me about this (even though the card and email address I signed up with were still active). I feel cheated by Norton, what was a good service, now seems like a scam. For a company that deals with ad ware, privacy and malicious software, Norton should know that charging customers cards without a warning or prior obvious consent (opt in rather than opt out) leaves a very bitter taste in your customers mouths.
During my online conversation with one of your advisers I asked repeatedly for the complaints procedure, to be ignored and eventually cut off. At no time was I abusive or angry, I just asked for an email or postal address to complain to. I work in online privacy and have always found Norton to be a reliable company, except for this incident. Give I have been granted a full refund, but I can’t help but feel that this is a breach of consumer trust. I trust you with my credit card details and Norton does not have the decency to give me prior warning to the charge.
To add to this, being cut off by your advisor really makes me feel like you just don’t want to know. So now, please I would like the full complaints procedure, with email address, to complain about my breach in privacy and your advisor.
04-24-2012 02:47 AM
You will find the email address under the 'Contact Us' section located in the top right-hand corner of that page. Please start there and do come back and let us know if your issue gets resolved to your satisfaction.
04-24-2012 03:23 AM - edited 04-24-2012 04:22 AM
We are sorry for your experience with our Norton Support service.
I've sent you a Private Message ( Yellow envelope icon on the top right portion of the forums). Please check this when you get a chance.
Norton Forums Administrator