10-06-2008 07:01 AM
I installed Norton 360 on my PC over the weekend and since installing, it locks up randomly anytime I try to run a scan or if it sits idle for just a few minutes. There is no error message, there is no "blue screen"...all that I can see is my desktop but no input from the mouse or keyboard is recognized. I tried uninstalling and everything works fine and then reinstalled Norton 360 and the problem came back. My PC is relatively new and more than adequate to run the software.
I need to resolve this or I will just have to uninstall (basically burning the money I have spent on this software) and find another solution that works.
Any thoughts would be appreciated.l
10-06-2008 01:48 PM
10-06-2008 02:56 PM
10-07-2008 09:06 AM
Well, after sitting through an online chat and giving control of my PC to the technician to try to fix the problem, I am back where I started. I honestly don't think the technician understood my problem. He deleted a few files and checked a few settings, but nothing drastic. Each time he would try to run a scan to see if anything worked (we went through this several times) my PC would lock up after 5000-6000 files checked, requiring a hard shut down of my computer and reboot.
My computer is a Dell XPS, Intel Core 2 Duo 2.4Ghz, 2GB...I am running Vista Home, and I believe that Service Pack 1 was installed as well.
I am really looking for a solution to this, so if there is any other information which may be useful in coming up with a solution, please let me know.
10-07-2008 03:07 PM
10-09-2008 06:44 AM
Well, I booted my PC with all of my startup items turned off except those services related to norton 360 hoping to identify where the a potential conflict could be coming from but upon running a scan, the same lock up continues to happen during the virus scan portion of a comprehensive scan.
This is fairly frustrating as I have used Norton 360 on another PC in the past with great success.
10-09-2008 04:43 PM
I put N360 on my 1 yr. old Toshiba Laptop with Vista and a Core Duo t2500, and had no performance issues whatsoever.
I would suggest that you contact a Norton rep. and have them remove all N360 related files/registary entries. Corruption maybe the cultprit.