Norton 360

[sb_tornado]

Hmmm, yeah I tried the GMER as well, but it came up with nothing. Still lagging pretty bad though...

[dbrisendine Norton Fighter]

Please post the GMER log.

[sb_tornado]

GMER came up with nothing. However, it will only allow me to scan Services, Registry and Files, nothing near the top of the list like Systems or Devices. Not sure if that's normal or what though.

[delphinium Norton Fighter]

sb_tornado:

It is better than what we have right now.  If we can't see it, we can't move on to something else.  It's your call.  Certain things we need to see in order to be of assistance.  Usually the top part of GMER runs and not the bottom.  Quite unusual.

[sb_tornado]

Well, I'm not sure what's going on, maybe it has something to do with GMER only being able to scan those bottom three criteria but there's no log that appears at the end of the scan.  I would gladly post it, because I've seen examples of the logs that are created at the end of the scan but I don't have a thing. Ideas?

[dbrisendine Norton Fighter]

Can you boot into Safe Mode and run GMER?

Boot into Safe Mode:
Start your system and tap the F8 key until the Advanced Options Menu appears. Using the arrow keys, select Safe Mode (no networking or command prompt) and press ENTER.

[sb_tornado]

Alright I tried that and the scan does pretty much the same thing. It also says it didn't find any problems.

[delphinium Norton Fighter]

sb_tornado

Could you try to download Malwarebytes.  When the download package comes up, save it as tornado.  Once it is installed, go into the program and change the .exe file to the same name.  See if you can get that to run.

http://www.malwarebytes.org 

[delphinium Norton Fighter]

Also sb_tornado, try to run this newer version of Rootrepeal to see if we can get more info.

http://homepages.slingshot.co.nz/~crutches/RootRepel/

The instructions:

Click on "Report"

Select all the boxes

Then your HD.

Then click scan

Attach the log using the attachment log you will find below the post button.

[kanthony92]

try running malwarebytes anti malware from this link http://www.malwarebytes.org don't forget to post the log