08-08-2012 08:39 PM
I have a Dell laptop running Windows 7 64 bit and I have Norton 360 on it. I was unstalling several programs thru add/remove programs and was successful. About an hour later a Norton message popped up saying I needed to reboot to complete uninstalls. So I went ahead and rebooted. Since then It will not reboot. It says that there was a problem and gives me 2 choices. Load fix files or reboot normally. When I choose Load fix files, It seems to load up some files and the tries to reboot. The splash screen appears quickly, but then I goes back to the same error screen with the same 2 choices. I tried to reboot to the last known config. but It just comes back to the error screen again. It won't boot into safe mode either. I did run some diagnostic tools from F2 or F12 and it said that everything passed (hardware wise). It seems that some of the boot files have been corrupted, but I don't know how to get to the partition that Dell created that has the recovery files on it, or how to use them.
Any help is greatly appreciated.
08-08-2012 08:50 PM
Never heard of load fix files option.
The Recovery partition generally wipes the Hard Drive and fresh installs Windows
What does the error screen say??
08-09-2012 05:37 AM
See if you can post a screenshot of the messages.
Instructions to post screenshots can be found here
08-09-2012 03:39 PM
<< Never heard of load fix files option. >>
Nor have I in those exact terms but some PCs do have not just the Restore to Factory Condition but an option to do a non-destructive Windows Repair installation as well as to recover individual files or even applications that were preinstalled and may have been uninstalled by the user.
I'm not sure about Dell but HP/Compaq does offer these if you keep the Recovery Manager and don't delete the hidden partition after making the recovery disks which only do the factory restore and not the rest ....
FWIW as background ....
08-09-2012 04:12 PM
OK, I am removing myself from this thread, others have taken over. wanting a screenshot and telling me the options, so they know what is wrong them.
I am gone
08-09-2012 07:17 PM
Sorry you don't appreciate the information I passed to you but you don't need to take it out on the OP.
It seems I also have to ask you not to take anything out on the OP. They have done nothing against your SOP.
My request for a screenshot of the error message was meant only to clarify the issue for you. I would not even pretend to try to work in your field of expertise.
Please reconsider your decision.