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Newbie
larryz
Posts: 3
Registered: ‎12-18-2012

Conflict with Norton 360 Outlook and Windows 8

I use Outlook to download my email to my machine.  Two weeks ago I upgraded to Windows 8 Pro from Windows 7 and was no longer able to download email via Outlook.  It would read 34 bytes of the first email and then hang up.  After a couple of minutes it would read another 34 bytes.  When I disable the scanning of incoming emails the problem goes away and the emails download with no problem.  Any one else having this problem?

dickevans
Posts: 11,766
Registered: ‎04-08-2008

Re: Conflict with Norton 360 Outlook and Windows 8


larryz wrote:

I use Outlook to download my email to my machine.  Two weeks ago I upgraded to Windows 8 Pro from Windows 7 and was no longer able to download email via Outlook.  It would read 34 bytes of the first email and then hang up.  After a couple of minutes it would read another 34 bytes.  When I disable the scanning of incoming emails the problem goes away and the emails download with no problem.  Any one else having this problem?


Welcome,

Quick question;  Did you reinstall 360 after the operating system upgrade? If not, you might want to run the Norton Remove and Reinstall Tool

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20110217171332EN

Keep us posted

Dick
Win7x64 SP1 current NIS V21
Newbie
larryz
Posts: 3
Registered: ‎12-18-2012

Re: Conflict with Norton 360 Outlook and Windows 8

I did a reinstall but I did not use the remove and reinstall tool.  I will try that.

Thanks

Newbie
larryz
Posts: 3
Registered: ‎12-18-2012

Re: Conflict with Norton 360 Outlook and Windows 8

I reinstalled Norton 360 with the remove and reinstall tool.  The problem went away for several hours and then returned.  I disables scanning of incoming emails and the problem went away.