Reply
Visitor
Cotonball
Posts: 8
Registered: ‎07-14-2012

Constant 3 Trojans

My Norton started to detect 3 different Trojans every few minutes, Trojan.gen, Trojan.gen2, and Trojan.zeroacces.b and cannot remove it. I have tried also running Malawarebytes to no avail. It found 3 items and removed them but Noton still blocks those three virus's.

dickevans
Posts: 9,529
Registered: ‎04-08-2008

Re: Constant 3 Trojans


Cotonball wrote:

My Norton started to detect 3 different Trojans every few minutes, Trojan.gen, Trojan.gen2, and Trojan.zeroacces.b and cannot remove it. I have tried also running Malawarebytes to no avail. It found 3 items and removed them but Noton still blocks those three virus's.


Welcome,

Sorry about the infection. Please wait for user Quads to respond. In the meantime please do nothing, no self-help fixes, etc. He will guide you through the clean up process. Just follow the instructions he provides you exactly.

Thanks

Dick
Win7x64 SP1 current NIS V20
Bot Obliterator
Quads
Posts: 13,927
Registered: ‎07-21-2008

Re: Constant 3 Trojans

ANY other user other than the thread starter is not to use any instructions, scripts or proceedures,  The work though in cleaning a system is individual and only for that system due to a number of factors.

 


 

Please do not run any tools unless instructed to do so. 

  • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Do as the instructions ask nothing extra or run things twice
  • If I ask a Question just answer it, don't run anything unless it states.
  • Major steps used:

1. Find

2. Break

3. Destroy

4. Cleanup  (including system as a whole)

 

Please read every post completely before doing anything. 

  • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.

 

  • Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forum, (sometimes :smileylol:)

  • Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.

 

What is your Operating System, Including if it is 32 bit or 64 bit??

 

Quads

Visitor
Cotonball
Posts: 8
Registered: ‎07-14-2012

Re: Constant 3 Trojans

Windows vista 32 bit.
Bot Obliterator
Quads
Posts: 13,927
Registered: ‎07-21-2008

Re: Constant 3 Trojans

Do you have a Flash Drive??

 

Quads

Visitor
Cotonball
Posts: 8
Registered: ‎07-14-2012

Re: Constant 3 Trojans

Yes I do.
Bot Obliterator
Quads
Posts: 13,927
Registered: ‎07-21-2008

Re: Constant 3 Trojans

Step 1

 

Read Slowly and all of it.

 

Please download http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/  Download the 32bit version


Transfer it on to the Flash Drive

Enter System Recovery Options

To enter System Recovery Options from the Advanced Boot Options:

  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Choose your language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.


On the System Recovery Options menu you will get the following options:

 

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt


  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive drive letter and close the notepad.
  • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your portable hard drive
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive.  restart the system and load Windows Pleaseattach the log in  your reply back..

 

Quads

Visitor
Cotonball
Posts: 8
Registered: ‎07-14-2012

Re: Constant 3 Trojans

In Advance Boot Options I don't have the option Repair your computer. Here are the options I have.

Safe Mode

Safe Mode with Networking

Safe Mode with command Prompt

 

Enable Boot Logging

Enable low-resolution video

Last known good configuration

Directory services resore mode

Debugging Mode

Disable automatic restart on system failure

Disable driver signature enforcement

 

Start Windows Normally

Bot Obliterator
Quads
Posts: 13,927
Registered: ‎07-21-2008

Re: Constant 3 Trojans

Switch

 

Please download SystemLook from one of the links below and save it to your Desktop.

 

http://jpshortstuff.247fixes.com/SystemLook.html  the 32 bit version

 

Disable Norton for say 30 mins

 

Double-click SystemLook.exe to run it.

Copy the content of the following codebox into the main textfield:  (don't forget the : in front of :filefind)



:filefind

\n

\@
*.@

services.exe


 

 

Click the Look button to start the scan.

When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.

Note: The log can also be found on your Desktop entitled SystemLook.txt

 

Quads

Visitor
Cotonball
Posts: 8
Registered: ‎07-14-2012

Re: Constant 3 Trojans

Attached