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Newbie
CliveM
Posts: 2
Registered: ‎01-01-2012
Accepted Solution

Deactivating Norton on Old Computer

One of my installs is on an old computer which has been scrapped. I now need to use the install on another computer. How do I deactivate the product on the computer I no longer have access to?

Norton Fighter
Krusty13
Posts: 6,846
Registered: ‎05-31-2011

Re: Deactivating Norton on Old Computer

Hi CliveM,  Welcome to the Norton Community.

Please contact Customer Support via Live Chat here and explain to them your situation.  They will be able to free up your installations for you.  Please let us know how you get on.

Thanks,  Dave.

W W W  =  Wild Wild West.    Be careful out there!

Newbie
CliveM
Posts: 2
Registered: ‎01-01-2012

Re: Deactivating Norton on Old Computer

Krusty13,

 

Did as you suggested with the live chat and Norton sorted it out for me by amending the details of the product which allowed me to download the product onto the other computer.

Norton Fighter
Krusty13
Posts: 6,846
Registered: ‎05-31-2011

Re: Deactivating Norton on Old Computer

Thanks for the feedback.  Glad they soughted it out for you.  :smileyhappy:

W W W  =  Wild Wild West.    Be careful out there!