08-12-2010 04:54 PM
I don't know what the heck happen, but somehow I can't scan my computer at all Im uploading a photo of what it says. I have done what it had said it downloaded a update from norton, but it didn't go back to normal. Any help in this matter will be greatful.
08-12-2010 07:47 PM
08-13-2010 03:02 AM
Make sure that your system date and time are correct. If not, please correct it, and then run LiveUpdate.
If the issue persists, the best solution is to update to the latest version. You can download and install the latest version of your Norton product from the following Knowledge Base article.
You are eligible for this free update only if you have a valid subscription for Norton 360 Version 3.0.
08-13-2010 03:43 PM
The Norton product in your Screen shot is not the latest one. it is Norton 360 Version 3.0. The latest version available now is Norton 360 Version 4.0. You can check this by going to Help & Support > About.
08-16-2010 09:47 AM
I have scan my computer with Norton Power Eraser. What should I do if it is in a partition of my computer. These are the files that Norton Power Eraser have found. oulwsv.exe and WSUinstall and it says to fix them should I fix them.
08-19-2010 03:46 AM - edited 08-19-2010 03:48 AM
oulwsv.exe can be a file associated with Trojan.Dropper. Can you provide the file locations for these detection as shown in NPE?
Once you fix the threats, I suggest you to upgrade to the latest available version - Norton 360 4.2 which is available free for you since you have an existing subscription.