08-20-2012 03:35 AM
I have Norton 360 and every single time I run the Diagnostic Report, I always receive an error that states, "your operating system does not have the latest service packs", however every time I check for updates for Windows, I receive a message that states my system is updated and no further updates are needed at that time.....why do I keep receiving contradictory messages about my system? My computer is an Acer Aspire 1830, running Windows 7 Premium and Internet Explorer 9. Any clarification you could offer would be most appreciated.
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08-20-2012 05:45 AM
Have a look at your Diagnostic Report and click on show details for Operating System. Win 7 Home Premium should show "Service Pack 1" as the patch level and it will also tell you the date that SP was installed.
You should be able to then go to Windows Update > View Update History, scroll down to the date it said it was installed and see if it is listed in your Wondows Update history.
Let us know what you see.
08-20-2012 04:50 PM
There is nothing listed next to Windows 7 Premium...,I have copied and pasted what is listed.
|Operating System||Microsoft Windows 7 Home Premium|
|OS System Language||1033|
|ANSI Code Page||1252|
|Internet Explorer Version||9.0.8112.16421|
|Latest Windows Hotfix Date||8/17/2012|
|Path||C:\Program Files\Common Files\Microsoft Shared\Windows Live;|
C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live;
C:\Program Files (x86)\EgisTec MyWinLocker\x86;
C:\Program Files (x86)\EgisTec MyWinLocker\x64;
|OS User Language||1033|
08-20-2012 05:42 PM
08-20-2012 11:43 PM
It shows Windows Home Premium 64. It says nothing about SP 1 and there are no hidden updates and there isn't is a Windows Update either. I have tried these options before, it hasn't worked. My computer is just cursed. Are there any other suggestions I could try or should I just keep ignoring the diagnostic report?
08-21-2012 05:42 AM
Try getting the SP directly from Microsoft download center.
08-21-2012 05:48 AM
Please left click on the Start Button (windows logo in bottom left hand corner (on System Tray).
In the Search block that appears, type Windows Update.
Windows Update should apepar at the top of the popup box.
Left click on Windows Update and a new windows should open.
Then do what peterweb suggested in his last post - re: "click on Restore Hidden Updates. Then click on Check for Updates. If SP1 shows as available, you should install it."
If it downloads and installs, after a reboot, rerun your Diagnostic report and see if it shows as updated.
Any questions - you know where to find us.
08-21-2012 07:38 AM
08-21-2012 09:11 PM
I have followed all the steps you have listed and rerun the diagnostic report and it still states the same thing.....I do appreciate all your assistance however nothing seems to work which I cannot understand since someone somewhere has to know something or else my computer truly is cursed! Perhaps, I should just retire this computer and it's system....thank you again!
08-22-2012 12:30 AM
I don't know what happened but after fiddling around with something, the service pack window came up and started installing...so, my diagnostic report issue is solved!! Thank you, I am sure that it was only through all of the assistance and a miracle that everything is just fine now!!
Thank you again!