Norton 360

[karenssaltz]

I have Norton 360 and every single time I run the Diagnostic Report, I always receive an error that states,  "your operating system does not have the latest service packs", however every time I check for updates for Windows, I receive a message that states my system is updated and no further updates are needed at that time.....why do I keep receiving contradictory messages about my system?   My computer is an Acer Aspire 1830, running Windows 7 Premium and Internet Explorer 9.  Any clarification you could offer would be most appreciated.

Thank you.

[yank Trojan Terminator]

Hi karenssaltz,

Have a look at your Diagnostic Report and click on show details for Operating System.  Win 7 Home Premium should show "Service Pack 1" as the patch level and it will also tell you the date that SP was installed.

You should be able to then go to Windows Update > View Update History, scroll down to the date it said it was installed and see if it is listed in your Wondows Update history.

Let us know what you see.

[karenssaltz]

There is nothing listed next to Windows 7 Premium...,I have copied and pasted what is listed.

Feature Details

Operating System	Microsoft Windows 7 Home Premium
Date Installed	1/5/2012
Country Code	1
OS System Language	1033
ANSI Code Page	1252
System Locale	0409
Internet Explorer Version	9.0.8112.16421
Windows Update	Automatic
Latest Windows Hotfix Date	8/17/2012
Path	C:\Program Files\Common Files\Microsoft Shared\Windows Live; C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live; C:\Windows\system32; C:\Windows; C:\Windows\System32\Wbem; C:\Windows\System32\WindowsPowerShell\v1.0\; C:\Program Files (x86)\EgisTec MyWinLocker\x86; C:\Program Files (x86)\EgisTec MyWinLocker\x64;
OS User Language	1033

[peterweb Worm Eliminator]

Press the "Windows"key and the Pause key simultaneously. This will bring up the Windows information screen. What does that screen show for your operating system? If it does not show SP1, then go back to Windows Update and click on Restore Hidden Updates. Then click on Check for Updates. If SP1 shows as available, you should install it. It can help with compatibility with your Norton product.

[karenssaltz]

It shows Windows Home Premium 64. It says nothing about SP 1 and there are no hidden updates and there isn't is a Windows Update either.  I have tried these options before, it hasn't worked.  My computer is just cursed.  Are there any other suggestions I could try or should I just keep ignoring the diagnostic report?

Thank you.

[peterweb Worm Eliminator]

Try getting the SP directly from Microsoft download center.

http://www.microsoft.com/en-us/download/details.aspx?id=5842

[yank Trojan Terminator]

Hi karenssaltz,

Please left click on the Start Button (windows logo in bottom left hand corner (on System Tray).

In the Search block that appears, type Windows Update.

Windows Update should apepar at the top of the popup box.

Left click on Windows Update and a new windows should open.

Then do what peterweb suggested in his last post - re: "click on Restore Hidden Updates. Then click on Check for Updates. If SP1 shows as available, you should install it."

If it downloads and installs, after a reboot, rerun your Diagnostic report and see if it shows as updated.

Any questions - you know where to find us.

[peterweb Worm Eliminator]

I missed my editing window for my last post. Please read the page fully, as there are instructions if you are only updating one computer, with information for if you are having trouble using Windows update.. Do not click download if you are updating just one computer: A smaller, more appropriate download is now available on Windows Update. The best way to ensure you get Windows 7 and Windows Server 2008 R2 SP1 is by turning on the Automatic Updates feature. You can use our step-by-step instructions or, if you prefer, let us do it for you. If Windows Update is not offering you the option to install the service pack, see KB 2498452. If you are encountering a problem when installing the service pack from Windows update, see Troubleshoot problems installing a service pack for Windows 7 or Windows Server 2008 R2.

[karenssaltz]

I have followed all the steps you have listed and rerun the diagnostic report and it still states the same thing.....I do appreciate all your assistance however nothing seems to work which I cannot understand since someone somewhere has to know something or else my computer truly is cursed!   Perhaps, I should just retire this computer and it's system....thank you again!

[karenssaltz · Accepted solution]

I don't know what happened but after fiddling around with something, the service pack window came up and started installing...so, my diagnostic report issue is solved!!  Thank you, I am sure that it was only through all of the assistance and a miracle that everything is just fine now!!

Thank you again!

K