Norton 360

[Bighouse]

I believe Norton (or perhaps Windows or Outlook or IE?) has disabled any hyperlinks that I have in emails. This is very frustrating. I only click on hyperlinks of known locations which I receive from trusted sources. There are workarounds, but they're a bit of a bother.

Does anyone know what causes this message when clicking on an embedded hyperlink in an email message and how to remedy it? FWIW, I'm running Windows 7 64 bit, MS Office 2007, IE 8 and Norton 360 4.2.0.12.

[PapauZ Norton Fighter]

Did you tried to temporarely disable Norton AntiSpam?

If no, try that:

1. Open Norton 360

2. Click on Settings

3. Click on Antispam settings

4. Go to the Client Integration tab (2nd tab)

5. Disable Outlook

6. Click on Apply

7. Open Outlook 2007 and check how it works

Let us know the results.

[LouisN]

---

Bighouse wrote:

Does anyone know what causes this message when clicking on an embedded hyperlink in an email message and how to remedy it?

---

That message looks more like a permissions issue with Windows and doesn't strike me as Norton related.  To test this, you can temporarily disable any kind of Norton integration with Outlook via the Settings tab at the top of 360.  From there, restart Outlook and see if the issue persists.  If so, you can always temporarily uninstall 360 via the uninstall a program section under the control panel just to double check if it is 360 that's affecting Outlook.

[yogesh_mohan]

Hi Bighouse,

Welcome to Norton Community!

Try the solution from the following Microsoft Article:

http://support.microsoft.com/kb/310049

Yogesh

[Bighouse]

---

PapauZ wrote:

Did you tried to temporarely disable Norton AntiSpam?

If no, try that:

1. Open Norton 360

2. Click on Settings

3. Click on Antispam settings

4. Go to the Client Integration tab (2nd tab)

5. Disable Outlook

6. Click on Apply

7. Open Outlook 2007 and check how it works

Let us know the results.

---

Thanks for the suggestion but that did not work...on to the later ones...

[Bighouse]

---

yogesh_mohan wrote:

Hi Bighouse,

Welcome to Norton Community!

Try the solution from the following Microsoft Article:

http://support.microsoft.com/kb/310049

Yogesh

---

And, even following MS's steps very carefully for all the options they provided, none of them worked. I still get the very same message. My hyperlinks in emails are utterly useless as hyperlinks. I must right click atop them and copy/past the link into the address bar. It's a nuissance. If anyone has any other ideas, I'm listening!

[SendOfJive Norton Fighter · Accepted solution]

Hi Bighouse,

Have you uninstalled Google Chrome?  An issue having to do with the system's default browser has been reported to cause this error  following the removal of Chome.  It this is true in your case, see this thread for possible solutions:

http://social.answers.microsoft.com/Forums/en-US/vistaprograms/thread/8815ad6c-0f44-477a-9ffa-beb981...

[Bighouse]

Thank you SO much! The Firefox installation fixed it! I did, in fact, have Google Chrome installed and later uninstalled it...and that's about the time my hyperlinks stopped working!

[SendOfJive Norton Fighter]

Hi Bighouse,

You're welcome.  Looks like an issue that may affect a lot of people.  Happily, someone in that forum was able to sort it out.  Uninstalling Chrome kills hyperlinks in Outlook - go figure!