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stcline
Posts: 1
Registered: ‎05-03-2012

Download Manager for Xfinity freezes

I downloaded the Norton Download Manager from the Xfinity website.  I am running Windows 7 on a new hard drive.  I want to install Norton Security Suite.  I start download manager and it just sort of freezes and never makes any progress on the download. 

 

Thanks for your help.

Phil_D
Posts: 7,648
Topics: 207
Kudos: 2,555
Solutions: 391
Registered: ‎06-10-2008

Re: Download Manager for Xfinity freezes

Hello stcline and welcome!

 

Do you have any other realtime security programs installed?  If so they should be removed before attempting to download and install the NSS.

 

Did you Save the Download manager to your computer as opposed to selecting Run?

 

Did you right click the Download manager and select Run As Administrator?

 

Thanks!

 

 

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yank
Posts: 9,868
Kudos: 2,156
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Registered: ‎12-02-2009

Re: Download Manager for Xfinity freezes

Hi stcline,

 

In addtion to Phil's questions I'd like to ask if this was part of the entire Constant Guard Protection Suite install or the installation of NSS as a stand alone program?