05-25-2011 12:51 AM
I renewed Norton a few hours ago to Norton 360 vers5 and let the program run. When I returned home it was partially downloaded at about 18% with an error.
I attempted to do a "re-download", but I get the message "Another (Norton) Download Manager is already running- please wait until it finishes and try again".
This download manager has been running for an hour or so. The download manager shouldn't take this long- right?
Also, to confirm that the product was not downloaded/installed earlier, I visited the product download page (using my acct login info and product key etc) and there is a "red" labeled- "product not downloaded yet" warning.
So, Is something keeping the download manager from working properly? And if so, how did the main product get to 18% before?
Any help is appreciated. Thankyou
05-25-2011 07:42 AM
05-25-2011 01:28 PM
CyberLife- Thanks for the reply.
I tried "NPE" (Norton Pwr Eraser) first, and that fixed everything in about 10 minutes! Looks like it took care of the download manager issue and the product download in one shot.