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Newbie
dihay
Posts: 2
Registered: ‎04-28-2012

Email Error

Help. There is a large popup box in the corner of my screen that I cannot remove. It has the Norton logo, along with a big red circle with an x and a heading that says "Email Error." The message says: "550 5.6.0 Required headers not found (see RFC2822 section 3.6)" Anybody know what to do about this?

SendOfJive
Posts: 10,593
Kudos: 4,687
Solutions: 760
Registered: ‎02-07-2009

Re: Email Error

Hi dihay,

 

Were you sending email at the time?

Newbie
dihay
Posts: 2
Registered: ‎04-28-2012

Re: Email Error

Yes, I was sending e-mail at the time this popup arrived. There is an e-mail message referencing a "sending" error, but everything has been sent. These are related??

SendOfJive
Posts: 10,593
Kudos: 4,687
Solutions: 760
Registered: ‎02-07-2009

Re: Email Error

This is a sending error that originates from your email service provider.  Norton is merely displaying the notification, it is not generating the alert.  Check with your service provider to determine what might be causing this.