Norton 360

[Nanaha]

I also received an email from: norton[at]nortonfromsymantec.com

And a reply to: reply[at]nortonfromsymantec.com

Subject: [bad text]

It had my first and middle name.

It said get Norton 360 Version 4.0 Now .......then a Free Update Button. Of curse I would never ever click on some thing in the email. But I wonder was this a legitimate Email from Norton ?

 Next question, I have a desktop, but also have a Netbook will  4.0 work on it? 360 v3.0 works great. It has XP and IE7.

Thank's

[edit: removed email links per the Participation Guidelines and Terms of Service.]

[huwyngr Norton Fighter]

Nanaha,

Very wise to ask first -- someone else has just posted who did download and has a black screen although we are not yet sure whether that is due to malware or to a fault with the laptop.

If you want to upgrade to Norton 360 V4 the safe way is to download this file from the Norton website and install it on top of your existing installation. It should activate using your V3 KEY for the rest of your subscription.

New N360 V4:

Click on the link that matches your version:

Norton 360 v4 Standard: www.norton.com/n360s_4   <<=== This version has 2 GB of online storage

Norton 360 v4 Premier: www.norton.com/n360p_4     <<=== This version has 25 GB of online storage

Make sure you download the version that matches the one you already have or your key will not work.

I see that Norton has just introduced a netbook version of Norton 360 -- used to be only for Norton Internet Security -- and it is so recent that although it is listed on the All Products page of the Norton website I'm still waiting for the link to bring up information about the Netbook version of N360 !!!!!  Perhaps you'll have more luck in a whle!

Unfortunately you would have to buy that since the keys are not, as I said, interchangeable.

If V3 runs fine on your netbook I think V4 ought to run better since V3 is based on the Norotn 2009 engines while V4 is updated to the 2010 engines and use less resources.

The main difference in the netbook versions, so far as I know, are that certain background tasks do not take place while you are running on battery and that the screen resolution has been extended to match that on most netbooks.

CHeck that link for more information but at the moment I've just got a "Can't connect" error message ....

Hope that helps but ask if you need more.

[Nanaha]

As always,  Thank You for the fast reply and help. Also for the links.

IMO Norton should not send an email with a Download button. I tell every body in the family never ever click on a link. The best way would have been, just to let us know about the free upgrade with out a link or download button. Don't think the did this with the last upgrade from v2.0  to v3.0

Like this upgrade since I can install it on top the V3. Glad to be able to upgrade the Netbook also. I have a license for 3 PC (standard) 360 v3.0

Nana

[cgoldman]

Interesting because if it is not Symantec, Symantec can take immediate action to refute the website and have it pulled. After all the page is a dot com. With the actual email it would be interesting to see where the button links to.

[Nanaha]

I saved the Email, but I'm not going to click on the link or download button. Do you want me to copy part of it and send it to you? Don't want to post the link on the boards.

Never seen an email where the  Subject line said:      [bad text]  ???

My biggest surprise was the Norton would send this in an email, where the always warn, not to click on a "link"

[floplot Norton Fighter]

Hello Nanaha

Here is the report from Norton Safe Web.

http://safeweb.norton.com/report/show?url=nortonfromsymantec.com

The best way to find out about this email is from a Symantec employee who would know if these emails have been sent out by Symantec or Norton.

[cgoldman]

---

Nanaha wrote:

I saved the Email, but I'm not going to click on the link or download button. Do you want me to copy part of it and send it to you? Don't want to post the link on the boards.

My biggest surprise was the Norton would send this in an email, where the always warn, not to click on a "link"

---

No please do nothing at this time. Perhaps, assume that this is fake rather than real for the moment. The matter has been raised with Symantec and am waiting a a response.

[huwyngr Norton Fighter]

Nanaha,

I have asked Norton to say whether or not this is a Norton email. If they post here their name will be in red.

On posting a copy of the email the best thing to do, and the safest since it does not involve opening anything, would be, if you are using Outlook Express, to:

 

Right Mouse Click on the line the pane that contains the To and From and Subject, Date time information -- see image -- and select Properties.

Then on the Details TAB and the Message Source button.

That will bring up the coding of the message with all the routing information and where it really came from.

If you click anywhere within that information and then:

CTRL + A to select all the contents

CTRL + C to copy all the contents to the clipboard

Then open the message editor here to post in the forum and once it finishes setting itself up and the toolbar shows make sure the cursor is flashing within the editor and CTRL + V to paste the contents into the reply editor.

And post it here. BUT after you paste into the message editor you may want to put XXXXX instead of your real email address where that shows in the Message Source.

[Nanaha]

Don't  use  outlook express.

I can check though in my email on the ( Details)  from where the mail comes. Not sure if this will help you.

Forwarded the Email  to Symantec to see if it was spoofed.

Do appreciate the help from all of you for getting to the bottom of this.

 Return-Path: <norton[AT]nortonfromsymantec.com>
Received: from mtain-mh05.r1000.mx.aol.com (mtain-mh05.r1000.mx.aol.com [172.29.96.217]) by air-mf03.mail.aol.com (v127_r1.1) with ESMTP id MAILINMF034-8be44b981bca353; Wed, 10 Mar 2010 17:23:06 -0500
Received: from om-norton-trans.rsys1.com (om-norton-trans.rsys1.com [12.130.138.126])
 by mtain-mh05.r1000.mx.aol.com (Internet Inbound) with ESMTP id DE908380000AA
 for <h.............@aol.com>; Wed, 10 Mar 2010 17:23:05 -0500 (EST)
DKIM-Signature: v=1; a=rsa-sha1; c=relaxed/relaxed; s=symantec; d=nortonfromsymantec.com;
 h=MIME-Version:Content-Type:Date:From:Reply-To:Subject:To:Message-Id; i=norton@nortonfromsymantec.com;
 bh=PoM6607SAnM6UCN1p05IK4+80EQ=;
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   N928AP9TITQqwlSguFc=
DomainKey-Signature: a=rsa-sha1; c=nofws; q=dns; s=symantec; d=nortonfromsymantec.com;
 b=DPKnNSKqmu0p7ivSlLRMfVOh19nt7I8ulkUzTcgo8VgH37HIToty9CdiSMv57FiwUopmehPAQOTj
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   /e5tUjKRe16Vvp+x76s=;
Received: by om-norton-trans.rsys1.com (PowerMTA(TM) v3.5r10) id hj0dsk0morcu for <h........@aol.com>; Wed, 10 Mar 2010 14:22:52 -0800 (envelope-from <norton@nortonfromsymantec.com>)
MIME-Version: 1.0
Content-Type: multipart/mixed; boundary="----msg_border"
Date: Wed, 10 Mar 2010 14:22:52 -0800
From: "Norton" <norton@nortonfromsymantec.com>
Reply-To: "Norton" <reply@nortonfromsymantec.com>
Subject: =?UTF-8?B?SGVsZ2EgQSwgeW91ciBmcmVlIHVwZGF0ZSB0byBOb3J0b27ihKIg?=
 =?UTF-8?B?MzYwIGlzIEF2YWlsYWJsZQ==?=
X-cid: symantec.1514.2
X-sgxh1: oupJBRSCWUR
To: h...........@aol.com
X-valueof-SEGMENT: USN360OO
X-valueof-PRODUCT: N360
X-valueof-COUNTRY_ISO: US
Message-Id: <4B981BBC.00000F01@om-norton-trans.rsys1.com>
x-aol-global-disposition: S
x-aol-sid: 3039ac1d60d94b981bc92a9d
X-AOL-IP: 12.130.138.126
X-Mailer: Unknown (No Version)

[edit: removed email addresses per the Participation Guidelines and Terms of Service.]

[huwyngr Norton Fighter]

Thanks for the source information. I'll have to leave it to others to interpret.

From a Whois query it looks as if nortonfromsymantec could be a genuine Norton site but whether the message is or not I don't know. I waiting for information from Norton.