10-12-2011 10:29 AM
I keep getting Error 3040,20011 and my Norton has a red X on it in the tray icon. There's a message saying "your pc is not protected from intrusion attempts.".
I did all the steps required. I updated many times. I restarted my PC many times. I fixed one of two errors but the last error doesn't want to go away. My PC is not protected from intrusion it says.
How do I overcome this problem?
10-12-2011 11:06 AM
Have you removed and reinstalled your Norton product? There are several situations that can lead to this condition, like installing one security product over another, and it's easily resolved by doing a clean install.
You will not have to pay for the program again, and your subscription days will automatically be recognized when you reinstall this way. Here are the step-by-step instructions:
This last step will reinstall Norton 360 and link it automatically to your existing subscription. You should now be back in business, protected by "the speed and power of Norton!"
Please let us know how this works out. We're here to support you until you can click that "Accept as Solution" button!
10-12-2011 12:01 PM
Thank you Disted for your feedback. How do I know you are an official Norton/Symantec representative?
So, basically I just need to make sure that I can access my Norton Account (e-mail/password) and make sure I have the yellow Download button there (it's there). Then I uninstall Nortan.. Restart.. then run a program called Norton Removal Tool. Then restart again. Then redownload Norton again and install it?
Did I get it right?
10-12-2011 12:26 PM