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Posts: 1
Registered: ‎08-15-2013


My computer occasionally encounters Error: 3048,3. I have been using Norton 360 Premier Edition. Can any one solve my problem?


Swarup Sarkar

Posts: 10,009
Kudos: 2,233
Solutions: 510
Registered: ‎12-02-2009

Re: Error:3048.3

Here is the Norton Knowledge Base article with suggested fix for that error:


May I also suggest you verify your system date, time and timezone the next time it happens in case your clock is losing time occassionaly?

Posts: 3
Registered: ‎08-11-2013

Re: Error:3048.3

This error means that the product cannot find the latest threat protection definitions. This can be caused if the definitions are damaged.


Try these steps:

  • Clear the contents of "temp" and "%temp%."

  • Disable Tamper Protection.

  • Delete the contents of LU folder located at the location given below.

    For Windows Vista/7: Go to "C:\ProgramData\Norton[Silo ID of the point product]\Norton point_product_version\Lue\Downloads."

    For Windows XP: "C:\documents and settings\all users\application data\Norton[Silo ID of the point product]\Norton point_product_version\Lue\Downloads."

  • Re-enable Tamper Protection and run LiveUpdate.

Please let us know if this resolves your issue.