Norton 360

[yank Trojan Terminator]

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SOKRNUT wrote:

I tried coping the BFE file provided.... it will not allow me to rename it to a .reg file... Can you help?

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What I would suggest is to go to the text file attachment, right click on it and then left click on Save Target As.  This will bring up a new "Save As" page.   Left Click on Desktop, and in the File Name box towards the botton, change the name to BFE.reg. and click on SAVE.   This should place a short cut on the Desktop named BFE.reg. Then follow the remaining instructions.

You know where to find  us if you need more help.

[varun1473]

Hi Yank,

Please helpwith the same problem....when i click on BFE.reg on desktop it does not give any prompts to me as it is in wordpad 

as advised by Subash.....does it mean something is wrong? ALso, i cannot find BFE when i Goto HKEY_LOCAL_MACHINE --> SYSTEM --> CurrentControlSet --> services

Do i need MS office before i double click BFE.reg?

[yank Trojan Terminator]

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varun1473 wrote:

Hi Yank,

Please helpwith the same problem....when i click on BFE.reg on desktop it does not give any prompts to me as it is in wordpad 

as advised by Subash.....does it mean something is wrong? ALso, i cannot find BFE when i Goto HKEY_LOCAL_MACHINE --> SYSTEM --> CurrentControlSet --> services

Do i need MS office before i double click BFE.reg?

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Hi varun473,

I think I am following what you are asking/doing.  On the BFE.reg on the desktop, when you double click it, it should open with a run box.  If you open it and it is a wordpad doc it was not saved correctly.

Let's try to get there a different way. Subash supplied this method and it may be easier for the less tech savy folks:

Go here:  https://skydrive.live.com/?cid=DDCCE2A7666EA200&id=DDCCE2A7666EA200%21130

Left Click on Base Filtering Engine.reg

On the Popup you get at the bottom of the page, left click on the down arrow and left click on Save As.  On the next page left click on Desktop and then SAVE.  This should place the Base Filtering Engine.reg shortcut on your desktop.  Double clicking it should not give you a wordpad file.  Then follow on with the instructions provided here:

http://community.norton.com/t5/Norton-360/Error-5013-3/m-p/613244/highlight/true#M62348

[kcdoug]

This is **bleep** pathetic!! I have had your product for many years, and with no problems but like usual in the computer world, the old saying if it is not broken do not fix it applies again!I wish you computer A-Holes would quit changing it for the worse!It has worked so fine till you change all of this!I cannot remove this god **bleep** Error 5013 3 even with your instructionsthere is no base filtering engine!For all you techs quit trying to be Steve **bleep**ing Jobs and just put out your god **bleep** product!My Subscription for norton is coming up and as of now I paln on cancelling your sorry  [removed]

[edit: Please keep post content clean per the Participation Guidelines and Terms of Service.]

[kcdoug]

Well i am still waiting!Are you going to fix it or not?

[Tony_Weiss Administrator]

Hi kcdoug,

I'm sorry this issue has angered you to such a degree, and I can understand your frustration. In the other thread you replied to, there was a post to contact our customer support team via chat. I highly recommend that you contact them to help resolve this issue quickly. Be sure to tell them the error code you're receiving.

http://www.norton.com/chat

[üqpw]

thanks to your instruktions 5013,3 is history now. Worked perfektly.

[holidayfinn]

Could you go into more detail steps from your post on 12-10-2011, 12:34 AM.  I’m don’t know how to copy the BFE registry entries from a different machine.  Or do I copy the BFE.TXT 363 KB file from you attachment?  And how do I check the registry?  I have never done this before.  I’m good at following step by step instructions so any small detail in the process would help.

[yank Trojan Terminator]

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holidayfinn wrote:

Could you go into more detail steps from your post on 12-10-2011, 12:34 AM.  I’m don’t know how to copy the BFE registry entries from a different machine.  Or do I copy the BFE.TXT 363 KB file from you attachment?  And how do I check the registry?  I have never done this before.  I’m good at following step by step instructions so any small detail in the process would help.

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Let's try to get there a different way. Subash supplied this method and it may be easier for the less tech savy folks:

Go here: https://skydrive.live.com/?cid=DDCCE2A7666EA200&id=DDCCE2A7666EA200%21130

Left Click on Base Filtering Engine.reg

On the Popup you get at the bottom of the page, left click on the down arrow and left click on Save As. On the next page left click on Desktop and then SAVE. This should place the Base Filtering Engine.reg shortcut on your desktop. Double clicking it should not give you a wordpad file. Then follow on with the instructions provided here:

http://community.norton.com/t5/Norton-360/Error-5013-3/m-p/613244/highlight/true#M62348

Any questions, you know where to find us.

[varun1473]

Hi Yank and Subash,

Thanks a lot for your help guys.......solution worked perfectly fine........million thanks