Norton 360

[HelpMeNowPlease]

It is still a text file?

[HelpMeNowPlease]

[Let's try to get there a different way. Subash supplied this method and it may be easier for the less tech savy folks:

Go here: https://skydrive.live.com/?cid=DDCCE2A7666EA200&id=DDCCE2A7666EA200%21130

Left Click on Base Filtering Engine.reg

On the Popup you get at the bottom of the page, left click on the down arrow and left click on Save As. On the next page left click on Desktop and then SAVE. This should place the Base Filtering Engine.reg shortcut on your desktop. Double clicking it should not give you a wordpad file. Then follow on with the instructions provided here:

http://community.norton.com/t5/Norton-360/Error-5013-3/m-p/613244/highlight/true#M62348]

The skydrive link is to a text file.

You need to change the file extension to "reg". The file with extension should be "BFE.reg". If the file extension isn't shown - go to Tools/Folder options/View and unclick "Hide extensions for known file types".

I did this and then followed the instructions. Problem solved! Thanks for the help!

[yank Trojan Terminator]

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HelpMeNowPlease wrote:

[left click on Desktop and then SAVE. This should place the Base Filtering Engine.reg shortcut on your desktop. Double clicking it should not give you a wordpad file.]

You need to change the file extension to "reg". If the file extension isn't shown - go to Tools/Folder options/View and unclick "Hide extensions for known file types.

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If you go to either of my two most recent posts, you will see I am now guiding folks away from the original attachment that needed to be changed to a .reg file and instead am pointing them to an already exsisting .reg file that only needs to be saved to the desktop and double clicked.  I did this as it seems much easier for those less tech savy folks to follow.

http://community.norton.com/t5/Norton-360/Error-5013-3/m-p/618891/highlight/true#M62799

http://community.norton.com/t5/Norton-360/Error-5013-3/m-p/623819/highlight/true#M63278

[Forbfoto]

I followed the directions and found the Base Filtering Enging.  In the space to the left it said "Start".  When I clicked Start it said Error 5,  Access Denied and that it could not start services on local computer,  I had previously turned off the Tampering filter in Norton.  What now!!????

[schulze]

Tried this fix, and now i get a blue screen IRQ_NOT_LESS_OR_EQUAL error when starting Windows. I plan to reinstall Windows as this mess just keeps going from bad to worse.

[SUBASH_PRABU Symantec Employee]

Hi Forbfoto

      It  seems like you didn't completed the Permission giving part. Please follow the Instructions to give permission to te BFE file in registry.

Hi schulze

     If you Hadn't removed Norton before following the instructions you will end up getting Blue Screen. Try to get into safe mode with Networking, then remove Norton and follow the instructions.

[Forbfoto]

I did not see anything reqyesting permission.  I just removed the check from the Tamper boc in Norton settings and went right to services.msc, highlited Base Filtering System and clicked on Start.  It then gave me the error 5:  Access denied.

[yank Trojan Terminator]

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Forbfoto wrote:

I did not see anything reqyesting permission.  I just removed the check from the Tamper boc in Norton settings and went right to services.msc, highlited Base Filtering System and clicked on Start.  It then gave me the error 5:  Access denied.

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Subash wants you to do the following:

Open Run(Win key + r)->Type regedit

7. Goto HKEY_LOCAL_MACHINE --> SYSTEM --> CurrentControlSet --> services --> BFE

8. Right click on the BFE select Permissions-> Add --> Advanced --> Find now

9. Among the list select Everyone. (Check the below image for reference)

10. OK --> OK --> Put a check mark next to Full Control --> OK

 

11. Restart the Computer

12. Install your Norton Product from here.

13. Run Live Update.

[Forbfoto]

Thank you!  That did the trick.

[Headknocker]

This solution works correctly and adds BFE back to the registry. Seems kinda sorry though that a liveupdate or hotfix hasn't addressed this problem already and also why subscribers haven't been notified. A simple email and link would have sufficed!!